Store Manager

Walgreens; Tucson (AZ); On-site; USD 50,000 - 120,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to oversee operations, enhance customer experiences, and drive sales performance. The ideal candidate will manage a team, ensure compliance with laws, and develop strategies for growth. This role requires strong leadership and management skills, with a focus on customer satisfaction and operational excellence. Candidates should possess a Bachelor’s degree or equivalent experience and be willing to work flexible hours.

Qualifications

• 3 years retail management experience or 5 years management experience with GED.
• Licensed pharmacy technician or pharmacy assistant as required by state law.

Responsibilities

• Manages store operations, sales, and customer service.
• Analyzes financial data and develops action plans.
• Supervises team performance and training.

Skills

Customer Service

Team Management

Sales Analysis

Education

Bachelor’s degree

High School Diploma/GED

Job description

Join to apply for the Store Manager role at Walgreens.

Job Objectives

Manages the operation of a Walgreens store. Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitors and analyzes customer service provided by team members, offering reminders, training, and developing action plans for improvement in retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive experience, including interpersonal habits and Walgreens service traits.
• Resolves customer complaints and responds to customers’ special needs.

Operations

• Supervises store and pharmacy operations, including shifts, task delegation, and scheduling.
• Controls store money, oversees bookkeeping, and manages inventory, including ordering and stock management.
• Ensures store cleanliness, repair, maintenance, and compliance with laws and regulations.
• Ensures staff is knowledgeable about computer and technology systems.
• Completes special assignments and maintains respectful relationships with coworkers.

Daily Planning and Execution

• Assigns daily responsibilities and sets expectations for team members and assistant managers.

Business Performance Management

• Analyzes financial data, develops action plans to increase sales, and reduce loss.
• Reviews KPIs and pharmacy performance indicators, working with pharmacy and clinic managers to enhance performance.

Business Planning

• Identifies sales opportunities and manages inventory levels to ensure store growth and performance.

People and Performance Management

• Manages team performance, training, hiring, promotions, and discipline.
• Develops employee performance plans, monitors compensation, and promotes teamwork and motivation.
• Ensures compliance with policies and employment laws, and maintains open communication.

Training and Personal Development

• Participates in training, follows performance improvement plans, and obtains necessary certifications and licensures.
• Seeks self-development and learning about retail, management, and pharmacy fields.

Communications

• Serves as liaison between district, corporate, and store, and participates in community outreach and events.
• Requires a Bachelor’s degree and 3 years retail management experience or a High School Diploma/GED with 5 years management experience.
• Licensed pharmacy technician or pharmacy assistant as required by state law.
• Willingness to work flexible hours, including evenings and weekends.

Walgreens considers qualified applicants with arrest and conviction records and is an Equal Opportunity Employer. The salary range is $50,000 - $120,000, depending on various factors. For benefits, visit jobs.walgreens.com/benefits.