Store Manager

IT'SUGAR; Tempe (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

30% employee discount

Employee assistance program

Health savings and flexible spending

Job summary

IT’SUGAR in Tempe is seeking a Retail Store Manager to lead daily store operations, sales, and visual standards, ensuring consistent execution of retail programs and a high-energy guest experience.

You will recruit and develop talent, hit sales goals, manage pricing and inventory, and maintain loss prevention practices while upholding IT’SUGAR’s bright, playful culture.

Qualifications

• 3–5 years of retail experience.
• Prior sales and management experience in a retail environment.
• Willingness to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Physically able to stand, walk, lift up to 25 lbs alone, up to 50 lbs with assistance.

Responsibilities

• Oversee daily sales and back-of-house operations; ensure targets are met.
• Coach staff and manage staffing decisions; uphold core values.
• Recruit and onboard qualified candidates; train associates.
• Manage pricing, signage, inventory, and visual standards.
• Execute store promotions and events; ensure loss prevention adherence.

Skills

Retail management

Staff coaching

Customer service

Sales

Communication

Education

High school diploma or equivalent

Tools

POS / cash register

Job description

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major differences that set IT’SUGAR apart from other candy retailers. First, our products offer an unconventional twist on traditional candy store goods that focus on humor and outlandishness. Second, our ambiance is full of bright colors, loud music, and lighthearted rebellion. Third, our people are passionate, optimistic, and energetic.

Retail Store Manager

The Retail Store Manager will oversee the store’s operations, sales, and visual standards to ensure effective implementation and maintenance of retail programs and overall store success.

What you’ll do

• Lead store’s daily tasks: oversee daily sales and back‑of‑house operations, ensure sales objectives are met; evaluate daily operations, recommend actions to enhance productivity, efficiency, effectiveness, and profitability; hold self and staff accountable to core values, coach behaviors; make staffing decisions; foster a productive work environment through coaching, training, and engagement; follow the customer engagement model SUGARTAINMENT.
• Recruit great talent: proactively network and recruit qualified candidates; interview and select based on core values; onboard, train, and coach associates and supervisors; ensure adherence to policies.
• Achieve sales goals: follow through on customer requests, suggest additional products; use selling skills to explain benefits and features; establish a collaborative selling culture in the store.
• Manage store operations: oversee pricing, signage, replenishment, plan‑o‑grams, shipping, receiving, inventory accuracy; manage cash handling, reports, opening and closing procedures; maintain budget; ensure visual guidelines; oversee special events and promotions; maintain communication about product recommendations; understand loss prevention policies.
• Embody core values: represent positivity, playfulness, presence, and being a difference maker; display enthusiasm and optimism; foster a team environment.

Requirements

• High school diploma or equivalent.
• 3‑5 years of retail experience.
• Prior sales and management experience in a retail environment required.
• Willingness to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Physically able to stand, walk, lift up to 25 lbs alone, up to 50 lbs with assistance.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Health savings and flexible spending account options.
• Legal services.
• 401(k) with company match starting 60 days after employment.
• 30% employee discount.
• Perk Spot (discounts on cell phone, travel, events, etc.).
• Employee assistance program.