Store Manager

Qualheim's True Value; Shawano (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated Store Manager to oversee daily operations at their retail location. The ideal candidate will drive sales growth, manage staff effectively, and uphold outstanding customer service standards. This role requires strong leadership and communication skills, with an emphasis on team collaboration and community impact. If you enjoy making a difference and leading a motivated team, this is the position for you!

Benefits

Employee discounts

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Qualifications

• Previous retail store management required; hardware store preferred.
• Outstanding customer service skills and a professional attitude.
• Motivated, organized self-starter able to solve problems.

Responsibilities

• Overseeing day-to-day operations and maximizing sales.
• Modeling excellent customer service and responding to complaints.
• Managing inventory, payroll, and merchandising effectively.

Skills

Customer Service

Communication

Leadership

Problem Solving

Organizational Skills

Education

Previous retail store management

Tools

Point-of-sale system

MS Word

PowerPoint

Job description

Benefits:

Employee discounts

401(k) matching

Bonus based on performance

Health insurance

Paid time off

You might be a great fit if…

You enjoy serving others as we would like to be served.

Making the best even better.

You enjoy making a difference in your community.

You enjoy helping others.

You enjoy working in teams.

You're motivated to learn new skills.

Job Summary: Store managers are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Qualheim's True Value consistent with company values. The manager will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

Model excellent customer service by helping customers when necessary.

Supervisory tasks include interviewing, hiring, training, appraising performance, and disciplining employees.

Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.

Immediately respond to customer complaints and resolve them as best as possible.

Forecast scheduling needs to meet customer demand and create work schedules

Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.

Maintain inventory at appropriate levels and direct cycle counts.

Coordinates sales promotions, marketing, and special events.

Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.

Ensures the sales floor stays clean and orderly.

Participates in the weekly ordering of merchandise and oversees deliveries and restocking.

Ability to work in ALL departments and coach in those areas.

Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.

Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.

Qualifications:

Previous retail store management required - Hardware store management preferred.

Outstanding customer service skills and a professional attitude.

Excellent communication skills, both written and verbal.

Committed to continually learning and pursuing training and development opportunities.

Project management skills, including the ability to coordinate special projects and finish on time and within budget.

Ability to supervise other employees and understand the fundamentals of leadership.

Strong knowledge of the products contained in the store.

Motivated, organized, self-starter who is able to think independently and solve problems.

Understanding of store operations, including finances, inventory control, and pricing strategy.

Strong math, reading, writing, and communication skills.

Knowledge of effective sales methods and techniques.

Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint.

Able to work a flexible schedule, including evenings, weekends and holidays.

Goals:

Drive growth in the company through increasing sales and reducing expenses.

Build a strong team of motivated and productive retail associates.

Expand knowledge of retail operations, including inventory management and pricing strategies.