Store Manager

Cole Haan; Sevierville (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

Paid vacation

Paid holidays

Employee discount

Job summary

Cole Haan in Sevierville, TN seeks an experienced Store Manager to lead daily store operations, drive sales, and build a high‑performing team in line with company policy. You will set strategic direction, coach staff, and ensure exceptional customer service while maintaining visual standards and profitability.

You will recruit, train, and retain talent, manage payroll and loss prevention, and coordinate with corporate guidelines to achieve budgeted targets in a fast‑paced retail environment.

Qualifications

• Experience in store management or leadership roles required.
• Strong customer service and communication skills in English.
• Ability to manage multiple tasks and meet sales targets.
• Knowledge of loss prevention, merchandising, and inventory controls.

Responsibilities

• Direct and control all in-store activities to achieve sales and profitability targets.
• Coach and develop staff to exceed goals and build a strong team culture.
• Recruit, hire, train, and develop talent pipelines; address performance issues.

Skills

Leadership

Time management

Customer service

Communication (English)

Education

College degree or related field experience

Tools

POS Systems

Microsoft Office

Job description

Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long‑term business growth in accordance with company philosophy and established policies and procedures. The store manager will set the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while establishing a healthy team culture and store environment.

Core Accountabilities

Deliver financial results:

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated And Good‑natured Team

• Create and maintain a positive store environment by leading and developing a quality store team
• Directly responsible for the recruitment, hiring, training, and building a talent pipeline
• Urgently address performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever:

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Manage team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Full‑Time Position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Store management experience preferred
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Must have an independent work ethic, time management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness; will participate in those tasks when additional support is needed
• Able to coordinate and manage a team to accomplish multiple tasks in a fast‑paced environment
• Knowledge in staffing, coaching, counseling, training, development, employee corrective action and performance management
• Demonstrated ability to lead and create a team‑oriented environment
• Able to effectively communicate in verbal and written English
• Strong computer skills including POS Systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
• Ability to lift, push, and pull up to 25-50 pounds occasionally

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $60K - $70K

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $62K - $70K

Benefits

Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount