Assistant Store Manager

Cole Haan; Clarksburg (MD); On-site; USD 33,062 - 39,950; Full time

Job summary

Cole Haan is seeking an in-store Assistant Store Manager in Clarksburg, MD to drive sales, manage daily operations, and coach a high-performing team. You will lead by example, coordinate staffing, and ensure excellent customer service and store presentation.

You will oversee compliance with policies, support loss prevention measures, and help build a positive, results-driven store culture. This role requires flexible scheduling and a strong work ethic.

Qualifications

• Full-time position.
• College degree preferred or related field experience.
• Candidates must be at least 18 years of age.
• Must have open availability and a flexible schedule to meet retail needs.
• Strong leadership, time-management, and personal accountability.
• Knowledge in driving sales, customer service, merchandising, inventory control, and loss prevention.

Responsibilities

• Drive financial growth by achieving sales and KPI goals.
• Exceed EBITDA budget by managing payroll, supplies, and facilities.
• Coach and develop staff to exceed goals.
• Lead and develop a quality store team.
• Assist in recruiting, hiring, and building a talent pipeline.
• Deliver extraordinary customer service and maintain merchandising standards.
• Ensure loss prevention, health and safety compliance.

Skills

Staff leadership

Time management

Customer service

Sales driven

Merchandising

POS systems

Microsoft Office

English communication

Education

College degree preferred

Tools

POS systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

Core Accountabilities

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated and Good-Natured Team

• Support and maintain a positive store environment by leading and developing a quality store team
• Assist in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the company tools

Create a Culture of Customer Obsession that Cares for the Extraordinary Achiever

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Support the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to equal opportunity employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Full‑time position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Must have an independent work ethic, time‑management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintaining store cleanliness; will participate in those tasks when additional support is needed
• Able to coordinate and manage a team to accomplish multiple tasks in a fast‑paced environment
• Knowledge in staffing, coaching, counseling, training, and development
• Demonstrated ability to support a team‑oriented environment
• Able to effectively communicate in verbal and written English
• Strong computer skills including POS systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
• Ability to lift, push, and pull up to 25‑50 pounds occasionally

Wage and Benefits

Rate of pay dependent upon candidates' relevant skills, experience, and location. $24.00-$29.00 per hour

Medical, vision, dental, life, and disability insurance. 401(k) with employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount.