Assistant Store Manager

Cole Haan; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k with employer match

Paid vacation

Paid holidays

Sick leave

Job summary

Cole Haan in Los Angeles is seeking an Assistant Store Manager to guide in-store activities and drive profitability while upholding company policies. You will support strategic direction for the store and cultivate a healthy, high-performing team.

The role emphasizes coaching, recruiting, training, and maintaining visual standards, with a focus on customer obsession and operational excellence in a fast-paced environment.

Qualifications

• College degree preferred or related field experience.
• Candidates must be at least 18 years of age.
• Retail management experience preferred.
• Must have open availability and a flexible schedule.
• Strong leadership, coaching and development abilities.
• Knowledge of driving sales, merchandising, inventory control and loss prevention.

Responsibilities

• Assist in directing all in-store activities to hit sales and KPI goals.
• Support execution of store strategy and policies.
• Lead and develop a high-performing store team.
• Recruit, hire, train and build a talent pipeline.
• Maintain visual merchandising standards and brand presentation.
• Deliver exceptional customer service and gather feedback.
• Ensure loss prevention, safety and policy compliance.
• Coordinate tasks in a fast-paced retail environment.

Skills

Retail management

Sales drive

Customer service

Communication

Team leadership

Training & development

Time management

POS Systems

Microsoft Office

Education

College degree preferred or related field experience

Tools

POS Systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

Core Accountabilities

Deliver financial results:

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated And Good-natured Team

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever:

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Full-Time Position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Retail management experience preferred
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Must have an independent work ethic, time management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness; will participate in those tasks when additional support is needed
• Able to coordinate and manage a team to accomplish multiple tasks in a fast‑paced environment
• Knowledge in staffing, coaching, counseling, training, and development
• Demonstrated ability to support a team‑oriented environment
• Able to effectively communicate in verbal and written English
• Strong computer skills including POS Systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
• Ability to lift, push, and pull up to 25-50 pounds occasionally

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range: $25-$29

Wage Info

Pay Range: $25-$29

Benefits

FT Role-ASM/SM: Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount