Store Manager

H&M group; Riverside (IL); On-site; USD 65,000 - 77,000; Full time

Job summary

Join a leading retail company as a Store Manager, where you'll oversee the customer experience, manage a diverse team, and drive sales performance. You'll be responsible for maintaining high visual standards and ensuring effective retail operations. This role offers opportunities for personal and professional growth within a values-driven organization.

Benefits

Health and wellness plans

Retirement plans

Employee discounts

Career growth opportunities

Qualifications

• Strong leader with responsibility and team development experience.
• Confident in coaching and working with numbers.

Responsibilities

• Manage omni customer experience and visual standards.
• Analyze sales data and create plans to optimize sales.
• Lead talent management and team development.

Skills

Leadership

Analytical

Communication

Education

Retail Management Experience

Job description

About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will also analyze sales data, follow up on results, and create plans to optimize sales and profits.

A Day in the Life
Working at H&M means no two days are the same. A typical day includes:

• Managing the omni customer experience, ensuring visual and commercial standards align with guidelines and strategies.
• Representing the H&M brand positively during all customer interactions.
• Establishing, analyzing, and following up on sales and budget goals, and creating plans to meet targets.
• Providing personal customer service and guiding customers through fashion stories.
• Promoting our Customer Loyalty App and sustainability initiatives.
• Planning schedules in line with sales targets and activities.
• Ensuring routines in fitting rooms and checkouts are followed.
• Identifying commercial opportunities and maintaining competitor awareness.
• Managing store maintenance cost-effectively.
• Handling administrative routines for people and operations accurately.

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, competitors, and influencers.
• Ensuring your team provides product and fashion knowledge during customer interactions.
• Understanding the local area, customer base, and fashion trends.

Team & Development

• Managing talent and performance, including recruiting, onboarding, and development.
• Conducting performance evaluations and succession planning.
• Sharing knowledge and skills with your team.
• Collaborating with the area team and store leadership.
• Planning and scheduling team activities.
• Communicating regularly to motivate and inform staff.
• Ensuring procedures, routines, security, and legal requirements are followed.
• Participating in onboarding, training, and development programs.

Retail Operations/Visual & Commercial Execution

• Maintaining a clean and tidy store environment.
• Ensuring high-quality visual and product presentation.
• Managing stock levels and providing input on allocation.
• Overseeing opening and closing routines.
• Managing the full garment cycle and fitting room routines.
• Utilizing in-store services and technology effectively.
• Maintaining price signs and store signage according to guidelines.
• Keeping BOH areas organized and compliant.

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development.
• Confident in coaching, development, and communication.
• Ambitious, analytical, and comfortable working with numbers and statistics.
• Relevant leadership experience in retail management and operations.
• Experience collaborating with teams.

Why You’ll Love Working at H&M

• Valuing diversity across many dimensions.
• Being part of a values-driven organization with a long-standing history.
• Access to community and networking through CRGs.
• An inclusive environment encouraging authenticity.
• Opportunities for career growth within a global community.
• Comprehensive benefits including health, wellness, and retirement plans.
• Employee discounts on our brands.

Additional Information

Compensation: $65,397.21 - $76,187.75 annually. EEOC Code: OFM. Pay status: Salary, Non-Exempt (Exempt in top volume locations).

We are committed to accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance during the application process.