Store Manager

The Salvation Army USA Central Territory; Racine (WI); On-site; USD 24,796 - 27,552; Full time

Job summary

The Salvation Army USA Central Territory in Racine, WI is seeking a Store Manager to lead one of our thrift stores. You will oversee all store operations, supervise staff, drive sales, maintain the store, and ensure excellent customer service while advancing our mission of helping those in need.

This full-time role offers 40 hours weekly, daytime hours 8:30am-4:00pm, and a pay range of $18.00-$20.00 per hour.

Qualifications

• 2 years' experience in staff management and development.
• Experience supervising store operations and payroll.
• Ability to communicate effectively with customers and team.

Responsibilities

• Lead store staff and supervise operations.
• Develop and implement strategies to meet sales goals.
• Oversee donation, pricing, and product presentation processes.
• Manage store maintenance, safety, and appearance.
• Maintain open communication with Regional Manager and prepare daily reports.

Skills

Leadership

Staff management

Cash handling

Flexibility/schedule

English proficiency

Computer skills

Tools

POS system

Payroll program

Microsoft Office

Job description

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Job Overview

Join our team in "Doing the Most Good" as a Store Manager. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

Pay Range: $18.00-$20.00/hr

Status: Full Time, 40 Hours per Week

Hours: 8:30am-4:00pm (hours may vary)

Key Responsibilities

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Set an example for positive customer interactions
• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment

Qualifications

Education & Experience

• 2 years' experience in staff management and development or combination of education and experience

Skills & Abilities

• Strong leadership and team-building skills
• Proficiency in cash handling and basic financial management
• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays
• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers
• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the
• Good speaking, hearing and vision ability, and excellent manual dexterity

Certifications

• Valid Driver's License
• Must pass a motor vehicle record search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus
• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods
• Work is performed in a typical retail store/warehouse environment

Travel

• May be required to travel to various locations for work or training, including monthly management training

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.