Store Manager

CrossAmerica Partners LP; Ohio; On-site; Full time

Job summary

A leading company in convenience store operations is seeking a Store Manager to oversee daily operations, drive sales, and manage staff. The ideal candidate will have strong leadership skills and a passion for retail management, ensuring excellent customer experiences while meeting store goals.

Benefits

Health Insurance

Vacation

Holiday Pay

401K with Employer Match

Qualifications

• Minimum of 2 years experience in retail or convenience store management.
• Proven leadership skills with ability to manage a diverse team.

Responsibilities

• Oversee daily store operations and ensure compliance with policies.
• Drive sales and customer satisfaction through promotional campaigns.

Skills

Leadership

Communication

Organizational Skills

Customer Satisfaction

Education

High School Diploma

Degree in Business or Retail Management

Tools

POS Systems

Inventory Management Software

MS Office

Job description

Join to apply for the Store Manager role at CrossAmerica Partners LP

Store Manager - $21.00/hour

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description

The Store Manager will be responsible for overseeing the daily operations of the store, driving sales, managing staff, and ensuring that the store provides an excellent customer experience. The ideal candidate will have strong leadership skills, a passion for retail management, and a commitment to achieving store goals and objectives in a fast-paced environment.

Responsibilities

Store Operations:

• Oversee all daily store operations, ensuring efficient and effective execution of policies and procedures.
• Ensure the store is well-stocked, organized, clean, and fully operational always.
• Monitor store performance and address any operational issues that may arise.
• Ensure that the store meets all local health, safety, and regulatory standards.

Sales & Profitability:

• Drive store sales and customer satisfaction by implementing promotional campaigns and product displays.
• Analyze sales trends and performance reports to identify opportunities for growth.
• Work toward achieving and exceeding store sales and profit targets.
• Monitor expenses and manage the store's budget to ensure profitability.

Customer Service:

• Lead by example to create a customer-first culture within the store.
• Handle customer complaints, resolve issues, and ensure a positive shopping experience.
• Implement strategies to enhance customer loyalty and retention.
• Regularly assess and improve customer service standards.

Staff Management & Development:

• Recruit, hire, and train new store associates.
• Manage, coach, and develop a team of employees, ensuring they have the skills and motivation to succeed. This includes being on call during business hours, nights, and weekends.
• Create employee schedules and manage payroll within budget guidelines.
• Provide regular performance feedback, conduct evaluations, and address performance issues as needed.
• Foster a positive and productive work environment to maximize team performance and reduce turnover.

Inventory & Merchandising:

• Manage inventory levels to ensure product availability and minimize shrinkage.
• Oversee ordering, receiving, and restocking of merchandise.
• Conduct regular inventory audits and stock counts.
• Ensure proper product rotation and shelf organization for maximum visibility and sales.

Financial Management:

• Handle cash management, including daily cash reports and register reconciliation.
• Oversee the preparation of financial reports and ensure accuracy.
• Approve or oversee purchase orders and maintain control of store expenses.
• Analyze financial data to identify areas for cost-saving opportunities and improved profitability.

Marketing & Community Engagement:

• Implement and manage in-store promotions and marketing activities to increase foot traffic and sales.
• Build and maintain relationships with customers and the local community.
• Monitor and respond to online reviews and customer feedback.

Health, Safety & Compliance:

• Ensure the store operates in compliance with company policies, procedures, and local regulations.
• Perform store audits to ensure adherence to safety, health, and cleanliness standards.
• Implement security measures to prevent theft and ensure safety.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a managerial role.
• Proven leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Ability to resolve operational and customer issues efficiently.
• Strong organizational and time-management skills in a fast-paced environment.
• Experience managing budgets, achieving sales targets, and analyzing financial reports.
• Proficient in POS systems, inventory management software, and MS Office.
• High school diploma or equivalent required; degree in business or retail management preferred.
• Valid State Driver's License.

Reports To

• Territory Manager/Area Manager

Physical Requirements & Work Environment

• Stand for extended periods (up to 8 hours).
• Lift boxes up to 50 lbs., frequently 10-25 lbs.
• Bend, squat, reach, climb ladders as needed.
• Work in cold environments, including freezers.
• Handle cash, operate registers, perform repetitive tasks.
• Work schedule includes outside of regular hours and seasonal snow removal.

Benefits

We offer a competitive benefits package including health insurance, vacation, holiday pay, 401K with employer match, and more. Part-time employees are also eligible for some benefits.

Equal Employment Opportunity

CrossAmerica Partners is an equal opportunity employer. All qualified applicants will be considered without regard to legally protected characteristics.

Accommodations

We provide reasonable accommodations for individuals with disabilities and medical conditions. For accommodations, contact [e-mail].