Retail Store Manager In Training

Goodwill Industries International, Inc.; United States; On-site; USD 69,525 - 84,975; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health and wellbeing employee assistance program

Job summary

Goodwill Industries International, Inc. is searching for a Retail Store Manager in Training in Concord, California. This role requires hands-on experience through a comprehensive training program, preparing the individual to transition into a full-time Store Manager over time.

The ideal applicant will lead retail operations, ensuring excellent service, training, and financial management while driving Goodwill's mission of ending unemployment in the community.

Qualifications

• Minimum two years of experience in Retail Management, preferably in a thrift environment.
• One year of customer service experience required.
• Proficiency in reading and speaking English.

Responsibilities

• Drive retail business operations to help fund Goodwill's mission.
• Lead Assistant Store Managers and teams to meet production goals.
• Train and develop team members.

Skills

Leadership

Retail Management

Customer Service

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Location & Compensation

3495 Clayton Road, Concord, California 94519
Pay Range: Minimum $77,250.00. Position is eligible for a monthly bonus based on performance goals, upon successful completion of training.

Position Description

The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program prepares the MIT for the Store Manager role by providing hands‑on experience in all aspects of our retail operations, rotating through key positions, learning company policies, operational procedures, and management techniques. Upon successful completion, the MIT transitions into a full‑time Store Manager, assuming full responsibility for their own Retail Store location.

As a Store Manager, you will drive retail business operations at a Goodwill of the San Francisco Bay location, helping fund the Goodwill mission of ending unemployment. You will be responsible for entire store production, directly leading Assistant Store Manager(s), the Production Team, and Donation Attendants. Core responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training & development of team members.

Key Responsibilities

• Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
• Monitor product levels—floor work, as‑is, recycle, trash, seasonal back stock—to meet sales budget targets.
• Ensure payroll costs and operating costs stay within budget.
• Guarantee excellent customer and donor service from all team members.
• Maintain store cleanliness and brand appearance.
• Partner with community businesses and organizations to promote Goodwill’s mission.
• Serve as a Goodwill ambassador in the community.
• Transfer between stores as business needs require and cover shifts at multiple locations.
• Train and develop Team Members to ensure they fulfill duties and responsibilities.
• Ensure Donation Attendants provide excellent service and properly sort and prepare donations.
• Ensure the Production Team prices and displays products to meet store goals.
• Collaborate with support areas—Asset Protection, Human Resources, Safety, Finance, Learning & Development—to reinforce business goals and policy compliance.
• Build a high‑performing team and oversee performance management, coaching, discipline, performance improvement plans, and annual reviews.
• Support company culture change initiatives and change management processes.
• Perform other related duties as assigned.

Key Competencies / Enabling Attributes

1. Leading Your People
   • Effectively engage and inspire others to become proud members of Goodwill, acting as a role model in every interaction.
   • Acquire and retain top talent, motivating the highest‑quality workforce to achieve excellence.
   • Foster trust by establishing an environment of respect that encourages high engagement.
   • Build diverse partnerships inside and outside the organization to support the Goodwill vision and brand.
2. Leading Performance
   • Deliver high performance results through effective decision‑making, planning, and execution.
   • Manage performance and results by executing plans that drive accountability for operational success.
   • Make sound and timely decisions, demonstrating managerial courage, business acumen, and discernment.
   • Surpass customer expectations, maintaining an attitude of “wow” for donors and customers.
3. Leading the Business
   • Possess the knowledge and expertise to lead operations, control budgets, and drive growth.
   • Apply business and financial reasoning to understand how team performance impacts the Goodwill mission.
   • Act strategically, developing distinct strategies for competitive advantage and translating them into clear objectives and action plans.
   • Embrace change and innovation, fostering an environment that anticipates and adapts to evolving needs.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent.
• Two years of experience in Retail Management, preferably in a thrift environment.
• One year of customer service experience.
• Proficient use of Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.
• Proficiency in reading and speaking English.

Benefits

• Medical, dental, and vision insurance.
• Retirement fund.
• Professional development training.
• Commuter benefits.
• Flexible healthcare spending account.
• Mental health and wellbeing employee assistance program.
• Positive, growth‑oriented environment.

Equal Opportunity Employer

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals are considered without regard to race (including traits associated with race), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact Information

Phone: [phone] (option 6)
Email: [e-mail]