Retail Store Manager

Goodwill Industries International, Inc.; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement fund

Professional development training

Flexible healthcare spending account

Mental health and wellbeing assistance program

Job summary

Goodwill Industries International, Inc. is seeking a Retail Store Manager in Training (MIT) to receive comprehensive training at one of our locations. This position leads to a full-time role with complete responsibility for store operations, managing teams, and driving sales performance to meet targets.

The ideal candidate will have retail management experience, a high school diploma, and strong leadership skills. Benefits include medical, dental, and vision insurance, among others, for full-time employees.

Qualifications

• Two years of retail management experience, preferably in thrift.
• Ability to pass a background check.
• English speaking and reading proficiency.

Responsibilities

• Manage day‑to‑day operations and lead a team to meet performance goals.
• Develop and execute retail operations plans to achieve financial targets.
• Ensure exceptional customer service and maintain store cleanliness.

Skills

Retail management experience

Customer service experience

Financial metrics understanding

Proficiency with Microsoft Office Suite

Leadership and team management

Education

High School Diploma or equivalent

Job description

Position Description

The Retail Store Manager in Training (MIT) receives comprehensive training at one of our training locations. Upon completion he or she transitions to a full‑time Store Manager role with full responsibility for a retail store. Duties involve managing day‑to‑day operations, leading a team, and driving retail performance to meet revenue and production goals.

Essential Duties and Responsibilities

• Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with the Retail District Manager to develop, implement, and assess strategic plans that support donation intake and store performance.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to meet sales budget targets.
• Manage payroll and operating costs to stay within budget.
• Ensure exceptional customer service and store cleanliness that reflects the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission.
• Maintain consistent in‑person attendance and serve as a Goodwill ambassador.
• Transfer to or cover shifts at different stores as business needs require.
• Train and develop Team Members, including Donation Attendants and Production Team, to meet company standards.
• Assist the Assistant Store Manager in performance management, staffing, and compensation plan implementation.
• Support business‑wide initiatives and compliance with policies and regulations.
• Perform other related duties as assigned.

Key Competencies / Enabling Attributes

• 1. Leading Your People: Engage and inspire the team, attract and retain top talent, build trust and respect, and develop diverse partnerships to support the Goodwill vision.
• 2. Leading Performance: Deliver high performance results through effective decision‑making, planning, and execution; model managerial courage; exceed customer expectations.
• 3. Leading The Business: Demonstrate knowledge in operations, financial reasoning, and strategic planning; embrace change and innovation for competitive advantage.

Minimum Qualifications

• High School Diploma or equivalent.
• Two years of retail management experience, preferably in thrift.
• One year of customer service experience.
• Understanding of financial metrics, reporting, and budget management.
• Proficiency with Microsoft Office Suite.
• Ability to pass a background check, as applicable.
• English speaking and reading proficiency.

Benefits

Full‑time employees receive medical, dental, and vision insurance; a retirement fund; professional development training; commuter benefits; a flexible healthcare spending account; and a mental health and wellbeing employee assistance program.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal‑Opportunity Employer (EEO) Statement

Goodwill of the San Francisco Bay is an equal‑opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. For reasonable accommodation requests, please contact Goodwill of the San Francisco Bay at 1‑833‑624‑0920 option6 or [e-mail].