Store Manager

Dunkin'; North Olmsted (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Workstream is seeking an experienced Store Manager to run our store effectively with close staff and customer contact. You will ensure staff deliver high-quality service and monitor the store's financial performance to maximize profitability.

The ideal candidate will be reliable, courteous, and capable of creating a great shopping experience while guiding a team toward sales targets and operational excellence.

Qualifications

• Experience as store manager or supervisor.
• Excellent customer service skills.
• Strong numerical and IT literacy.
• Ability to lead and motivate a team.

Responsibilities

• Recruit and assess staff performance.
• Provide training and supervise staff.
• Oversee store budgets and expenses.
• Maintain financial records and store statistics.
• Handle customer complaints and inquiries.
• Oversee stock levels and pricing control.
• Maximize profitability and productivity.
• Motivate staff to achieve sales targets.
• Set and monitor sales targets.
• Ensure compliance with safety and health regulations.
• Prepare promotional displays and materials.
• Coordinate with management.
• Manage staff benefits and salaries; promote opportunities.
• Provide opportunities for staff advancement.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem solving

Initiative

Leading by example

Job description

Main Responsibilities of a Store Manager

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Store Manager

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem‑solving skills
• Showing initiative
• Setting a good example