Store Manager

BEAM; New York (NY); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

BEAM is seeking an experienced Store Manager for its Brooklyn showroom. You will lead day-to-day performance, drive revenue, and deliver a premium client experience while managing a design-driven team.

The ideal candidate brings 3+ years in retail management, strong sales leadership, and a passion for furniture, interiors, and design. This role requires hands-on leadership in a fast-paced environment and weekend availability.

Qualifications

• 3+ years in retail management or showroom leadership.
• Proven sales leadership with targets and coaching.
• Experience with premium retail, design or luxury brands is preferred.
• Comfortable managing a team in a fast-paced, design-driven environment.
• Able to work a flexible retail schedule including weekends.

Responsabilités

• Lead showroom to meet and exceed monthly and annual sales targets.
• Coach and develop sales team; maintain product knowledge and service standards.
• Build and manage relationships with residential clients, designers, and trade pros.
• Oversee daily showroom operations, staffing, and floor presentation.
• Collaborate with internal teams on deliveries, inventory, and client orders.
• Represent BEAM with professionalism and design expertise.

Connaissances

Retail management

Sales leadership

Client development

Team management

Outils

POS

CRM

Inventory systems

Description du poste

We are seeking an experienced Store Manager to lead the day to day performance of our Brooklyn showroom. This role combines sales leadership, client development, team management, and store operations, with a strong emphasis on driving revenue and delivering an exceptional customer experience.

About BEAM

BEAM

Bring Design Home.

Since 2013, we’ve made it our mission to connect our design-savvy customers to a curated selection of the newest and most brilliant furniture, lighting, and home goods.

Some might call it enabling; we call it encouraging. Simply put, we revel in your well-designed life. We live on the challenge of seeking out under-the-radar brands and being the first to share them with you. Our products have style, emotion, and wit (just like you).

We scour the globe to find you the best of the best in furniture, lighting, art, home goods, and gifts. Quality, craftsmanship, and good design always come first, but like you we appreciate the special, unique, quirky, cool, and fun - the things that end up making your house your home, and help you express your own individuality, personality, and creativity. We showcase the work of established, iconic brands as well as emerging, up-and-coming artists and designers to keep it fresh and you in the know.

Our style is a little bit mid-century, a little bit rock-and-roll; a southern California meets Brooklyn mashup; equal parts left brain and right brain; and a mix of vintage and brand-spanking new.

So stop in and come back often, we have everything you need and quite a few things you’d never expect.

Description

Store Manager

BEAM | Brooklyn, NY

BEAM is a Brooklyn based design destination specializing in furniture, lighting, and objects for the home. We bring together established and emerging designers with a distinct point of view, creating an environment that is both highly curated and approachable.

We are seeking an experienced Store Manager to lead the day to day performance of our Brooklyn showroom. This role combines sales leadership, client development, team management, and store operations, with a strong emphasis on driving revenue and delivering an exceptional customer experience.

The ideal candidate is an accomplished sales professional with experience in premium retail, furniture, interiors, design, fashion, or a related field. They are highly organized, commercially minded, confident working with clients, and capable of leading a team in a fast-paced, design-driven environment.

Responsibilities

Sales & Business Development

• Lead the showroom in achieving and exceeding monthly and annual sales objectives.
• Establish a strong culture of proactive, service-oriented selling across the sales team.
• Develop and maintain meaningful relationships with new and existing clients, including residential customers, designers, architects, and trade professionals.
• Manage the sales process from initial consultation through quotation, order placement, and final delivery.
• Maintain consistent follow-up on open quotes, leads, special orders, and prospective clients.
• Develop and manage a client book to generate repeat business and long-term relationships.
• Monitor sales performance, identify opportunities for growth, and implement strategies to improve conversion, average order value, and overall revenue.
• Support and develop opportunities within BEAM's trade and commercial business.
• Maintain a thorough knowledge of BEAM's product assortment, brands, designers, materials, and pricing.
• Lead, coach, and develop the showroom sales team to achieve individual and collective sales objectives.
• Establish clear expectations for sales performance, client service, product knowledge, and daily responsibilities.
• Provide ongoing coaching and feedback to strengthen selling skills and product expertise.
• Monitor individual performance and work collaboratively with team members to identify areas for development.
• Foster a professional, collaborative, and accountable working environment.
• Manage daily staffing, scheduling, floor coverage, and priorities in accordance with business needs.
• Lead by example through active participation in sales and client development.

Client Experience

• Deliver a consistently elevated and welcoming showroom experience aligned with BEAM's brand and standards.
• Build trusted relationships with clients through knowledgeable, thoughtful, and consultative service.
• Serve as a senior point of contact for high-value clients and complex sales opportunities.
• Resolve customer concerns professionally and ensure issues are followed through to completion.
• Cultivate long-term relationships that encourage repeat business and referrals.
• Represent BEAM with professionalism, enthusiasm, and a strong understanding of design.

Store Operations

• Oversee the daily operation of the showroom, including opening and closing procedures, floor coverage, organization, and presentation.
• Maintain high standards for showroom appearance, cleanliness, merchandising, and overall presentation.
• Coordinate with internal teams and external partners regarding deliveries, pickups, installations, inventory, and customer orders.
• Ensure orders and customer information are accurately maintained within relevant systems.
• Monitor inventory and communicate discrepancies, operational issues, and product needs appropriately.
• Identify opportunities to improve processes and operational efficiency.
• Ensure the showroom consistently reflects BEAM's visual and service standards.

Qualifications

• 3+ years of experience in retail management, showroom management, sales leadership, or a related client-facing role.
• Must be able to lift 50+ lbs over shoulders.
• Demonstrated success achieving or exceeding sales goals.
• Experience with consultative or high-touch selling and relationship-based sales.
• Previous experience managing, coaching, and developing a sales team.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Comfortable working with POS, inventory, CRM, and other retail systems.
• A genuine interest in furniture, interiors, architecture, fashion, art, or design.
• Experience within furniture, interiors, luxury, design, or premium retail is strongly preferred.
• Ability to work a flexible retail schedule, including weekends.

The Ideal Candidate

The successful candidate is a confident and accomplished sales leader who understands that exceptional retail performance is built through both strong client relationships and disciplined execution.

They bring energy and professionalism to the showroom, have a natural ability to connect with clients, and are motivated by measurable results. They are equally comfortable developing a significant client relationship, coaching a team member through a sale, reviewing the day's performance, or addressing an operational priority.

Most importantly, they are passionate about creating an exceptional retail environment and are excited by the opportunity to contribute to the continued growth of BEAM.