Store Manager

REI; Milford (CT); On-site; USD 93,000 - 118,000; Full time

Job summary

REI is seeking a Store Manager to lead daily store operations and drive a culture of engagement and customer service. The successful candidate will manage substantial sales volumes, mentor staff, and engage with the community, promoting an inclusive and diverse workplace.

Benefits

Generous employee discount

Access to health benefits

Retirement savings plan

Accrued time off

Qualifications

• 3-5 years of retail store management experience preferred.
• Builds relationships within and outside organization.
• Uses innovative thinking and judgment to solve problems.

Responsibilities

• Drive daily operations and manage retail profit center.
• Inspire customer-centric culture and oversee store profitability.
• Develop retail plans and engage in community events.

Skills

Communication

Problem Solving

Leadership

Job description

Overview

Our team seeks a Store Manager who will drive daily operations of the store. You will manage a retail profit center of $5-$30 million in sales volume! You'll create and reinforce a sales culture within the store. You ensure that service is prompt and customer expectations are met. You’ll boldly guide teams through change. With your help, Sales Managers and Shop Service Managers develop staff to reach sales and service goals. You fulfill REI’s vision of educating, inspiring, and outfitting our customers for a lifetime of outdoor experiences and stewardship. Ready to discover better with us?

How you will be successful:

• Develop and achieve short and long-term retail plans.
• Manage and delegate planned priorities to Sales Managers and Shop Service Managers.
• Create a positive employee experience focused on engagement and retention.
• Use store reports to identify strategies for improving metrics.
• Oversee store's profitability and financial budgeting.
• Monitor inventory levels, facilities, and other assets.
• Engage in local organizations and community events.
• Inspire a customer-centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance.
• Build teams through effective employee development, involvement, and communication.

Responsibilities And Qualifications

Bring your passionate, authentic self

We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day so that we can achieve more outside together. Join us in seeking, creating, and building new ways to work.

Your qualities:

• 3-5 years of retail store management experience (preferred)
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in support of the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others informed about plans and progress.
• Engages and influences others to accomplish organizational goals.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity — each employee brings unique skills, experiences, and perspectives. Every day, you are driving change, fostering a culture of respect, and backed by benefits that support your whole life. To fulfill this commitment and our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable laws, REI provides a salary range for roles in certain locations. Factors influencing your salary may include skills, experience, geographic location, and other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$93,842.61 - $117,303.26 per year

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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