Store Manager

FACE FOUNDRIÉ; Littleton (CO); On-site; USD 45,000 - 65,000; Part time

Job summary

FACE FOUNDRIÉ, located in Littleton, Colorado, is looking for an Operations Manager to ensure exceptional customer service and oversee financial management. Candidates should have a background in salon management and possess strong skills in coaching and mentoring staff. Responsibilities include managing staff recruitment and training, maintaining service quality, and meeting financial goals.

This role offers part-time to full-time positions with availability for nights and weekends. Bring your expertise in the skincare industry to a growing brand that values innovation and quality service.

Qualifications

• 3+ years of experience in salon management or a similar role.
• Strong understanding of customer service and financial metrics.
• Proficient in coaching and staff development.

Responsibilities

• Manage personnel recruitment, training, and performance.
• Achieve financial metrics including revenue and client count.
• Ensure high-quality client satisfaction and service delivery.

Skills

High customer service standards

Financial acumen

Team management

Coaching and mentoring

Education

Esthetics License

Job description

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We’re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting‑edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 80+ locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Operations Responsibilities:

• Demonstrates high standards in customer service

• Meets financial metrics including: service revenue, average ticket, client count, rebooking and product sales

• Identifies opportunities for growth such as, staffing, scheduling and coaching

• Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.

• Conduct regular performance reviews and provide constructive feedback to enhance team performance

• Create and maintain staff schedules to ensure adequate coverage during peak hours

• Responsible for store's inventory

• Helps forecast sales, growth trajectories and expansion plans.

Financial Management

• Collaborate with the store owner to develop and manage the salon budget.

• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.

• Implement strategies to achieve sales targets and profitability goals.

Customer Service

• Oversee the delivery of high-quality services and ensure client satisfaction.

• Address client issues and concerns, providing resolutions in a timely and professional manner.

• Maintain a positive and welcoming environment for clients and staff.

Training and Servicing

• Responsible for performing services on guests and leading by example

• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team

• Responsible for identifying the professional development needed for each staff member

• Ensures all technical service and product trainings are attended

• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

Marketing

• Work with your owner to develop and execute marketing strategies to attract new clients and retain existing ones.

• Coordinate and promote special events, promotions, and collaborations to increase salon visibility.

• Assist with Social Media as needed

Job Types: Part-Time to Full-time

Availability: Nights and Weekends are required

License: Esthetics License is preferred

Experience: 2-3+ years of Salon Manager experience is preferred