Salon Manager

FACE FOUNDRIÉ®️; Town of Brookfield (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A modern skincare bar in Wisconsin is looking for a motivated Salon Manager to lead operations and ensure excellent customer service. The ideal candidate will have an Esthetics License and managerial experience in a salon. Responsibilities include managing staff, overseeing financial performance, and enhancing customer satisfaction. Some nights and weekends are required, with a focus on training and mentoring a skilled team. Join us on our mission to revolutionize the skincare industry.

Qualifications

• Proven experience in a managerial role, especially within a salon environment.
• Strong financial acumen for managing budgets and sales.
• Ability to provide high-quality customer service and resolve issues.

Responsibilities

• Manage staff and conduct regular performance reviews.
• Collaborate with store owner to develop salon budget.
• Oversee service delivery and client satisfaction.
• Ensure staff training and professional development.

Skills

Customer service excellence

Financial management

Team leadership

Training and development

Marketing skills

Education

Esthetics License

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting‑edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 36 locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Operations Responsibilities

• Demonstrates high standards in customer service
• Meets financial metrics including: service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as staffing, scheduling and coaching
• Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
• Conduct regular performance reviews and provide constructive feedback to enhance team performance
• Create and maintain staff schedules to ensure adequate coverage during peak hours
• Responsible for store's inventory
• Helps forecast sales, growth trajectories and expansion plans.

Financial Management

• Collaborate with the store owner to develop and manage the salon budget.
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.
• Implement strategies to achieve sales targets and profitability goals.

Customer Service

• Oversee the delivery of high-quality services and ensure client satisfaction.
• Address client issues and concerns, providing resolutions in a timely and professional manner.
• Maintain a positive and welcoming environment for clients and staff.

Training and Servicing

• Responsible for performing services on guests and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
• Responsible for identifying the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

Marketing

• Work with your owner to develop and execute marketing strategies to attract new clients and retain existing ones.
• Coordinate and promote special events, promotions, and collaborations to increase salon visibility.
• Assist with Social Media as needed

Job Types: Full‑time

Availability: Some nights and weekends are required

License: Esthetics License is required

Experience: One year of Salon Manager experience is preferred