Store Manager

Dunkin'; Lansing (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Workstream is seeking a Store Manager to lead daily restaurant operations, oversee staff, and foster excellent customer relations. The role involves recruiting, training, supervising, and ensuring adherence to company standards across all areas of operation.

You will drive staffing, performance, and cost controls while maintaining high quality service. Strong leadership, communication, and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• Demonstrated leadership and organizational abilities.
• Good communication and interpersonal skills.
• High personal standards and motivation.
• Capacity for problem-solving and personal growth.
• Basic math skills and attention to detail.
• Proficiency with Microsoft Office.
• Dependable transportation and telephone.

Responsibilities

• Perform essential duties of crew/shift managers and supervise staff.
• Recruit, interview and hire all staff.
• Direct, coordinate and supervise training and staff activities.
• Schedule staff and conduct evaluations per company guidelines.
• Enforce progressive disciplinary policies with staff.
• Monitor staffing levels and labor costs to maximize efficiency.
• Direct daily restaurant operations ensuring compliance with standards.

Skills

Leadership

Communication

Staff management

Problem solving

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Join our team as a Store Manager and take charge of the daily operations, staff management, and customer relations at our restaurant. As a Store Manager, you will have the opportunity to recruit, train, and supervise staff while ensuring compliance with company standards. If you have demonstrated leadership abilities, excellent communication skills, and a knack for problem-solving, we want to hear from you!

Responsibilities and Duties:

• Perform any or all of the essential duties required of the crew members, Assistant Manager (if any) or of the Shift Managers.
• Recruit, interview and hire all staff.
• Direct, coordinate, and/or supervise all training and staff activities.
• Schedule all staff; and perform staff evaluations consistent with company guidelines.
• Provide progressive disciplinary policies with staff.
• Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios.
• Directing the daily operations of a restaurant ensuring compliance with company standards in all areas of operation including product preparation and delivery customer relations.
• Financial accountability ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
• Coordinate the execution of all required system-wide and local promotional events, marketing, advertising, and public relations activities.
• Encourage teamwork, the building of staff morale, and the resolution of conflict through bi-monthly (plus as-needed) staff meetings and daily communication.

Requirements and Skills:

• Demonstrated leadership and organizational abilities
• Good communication and interpersonal skills
• High personal standards and motivation
• Capacity for problem-solving and personal growth
• Basic math skills and attention to detail
• Proficiency with Microsoft Office
• Dependable transportation and telephone

Physical Demands of the Job:

• Must be able to perform essential duties outlined
• Ability to stand for long periods and occasionally work long hours
• Must have good sensory abilities (sight, hearing, speech)
• Ability to manage occasional stress with composure
• Occasional lifting up to 50 lbs