Store Manager

Baskin-Robbins; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Baskin-Robbins is seeking a Store Manager to direct daily operations of a single location in Miami. You will ensure compliance with safety, sanitation, and merchandising standards while leading the team and driving store growth.

The position requires 2+ years in food service/retail, strong leadership, and the ability to manage schedules, inventory, and guest relations. Local community image-building activities may be involved.

Qualifications

• 2+ years in a food service/retail environment.
• Strong interpersonal and leadership skills.
• Judgment, tact, and diplomacy to effectively resolve conflicts.
• Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.

Responsibilities

• Direct daily store operations and ensure adherence to policies.
• Develop and mentor assistant managers, shift leaders and sales associates.
• Monitor customer service, guest feedback and drive store performance.
• Ensure compliance with safety, sanitation and labor laws.
• Manage inventory, vendor orders and weekly food/paper stock.
• Schedule staff to meet store needs and optimize staffing levels.
• Complete store visits to enforce policies and achieve inspections scores.
• Coordinate new product launches and promotions at the store level.

Skills

Interpersonal skills

Leadership

Judgment and diplomacy

PC skills

Job description

Store Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Principal Duties and Responsibilities:

Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
• Responsible for assessing all store employees performance;
• Responsible for partnering with GM and share shift crew best practices and drive store growth and performance.
• Responsible for monitoring performance/customer service and morale of store employees
• Responsible for handling disciplinary action and terminations of store staff (when necessary)
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Provide ongoing training as needed regarding new products, promotions, policies etc.
• Compliance with all federal, state and local labor laws.
• Ensure store budget is met per district manager/franchisee
• Ensure proper execution of new product introductions and marketing programs within store
• Complete weekly food and paper inventory
• Complete DCP and other vendor orders weekly or as needed
• Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.
• Complete daily cash management functions (cash reports, deposits etc. in its entire)
• Complete weekly schedule for store personnel
• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensuring proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on there results
• Make sure that on every shift the pic in charge is running the operations by shift coaching

Minimum Age

• 21+ years old

Additional Job Specifications:

• 2+ years in a food service/retail environment
• Strong interpersonal and leadership skills
• Judgment, tact, and diplomacy to effectively resolve conflicts.
• Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.