Store Manager

Andy's Frozen Custard; Lakeland (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Profit sharing

Relocation bonus

Signing bonus

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Performance bonus

Company events

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

Andy’s Frozen Custard in Lakeland is seeking a General Manager to take full ownership of store operations and lead a high-performing team to deliver exceptional custard experiences. You will set goals, design growth strategies, and ensure the crew operates with integrity and enthusiasm.

The role requires strong leadership, frontline management, and a customer-first mindset, with competitive pay, bonuses, and health benefits included as part of a comprehensive compensation package.

Qualifications

• 3–5 years of proven management experience in the food service industry or a related leadership role

Responsibilities

• Oversee day-to-day store operations and drive growth strategy.
• Build and lead the store team to deliver exceptional customer service and maintain brand standards.
• Mentor and develop assistant managers for promotion opportunities and succession planning.
• Ensure timely communication with the store team via emails and phone calls and maintain professionalism.
• Manage staffing, scheduling, and open availability to meet business needs, including late nights and holidays.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for building and leading their team/store to success. Ultimately, the main goal for a General Manager is to lead their crew in a positive and professional environment, to ensure exceptional customer service is given with each visit, and to do those things while ensuring the custard that is being served is to the highest of standards!

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquires
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
• Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedure
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.