Assistant Store Manager

Andy's Frozen Custard; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

Paid vacation

Health insurance

Dental insurance

Vision insurance

401k options

Flexible scheduling

Job summary

Andy's Frozen Custard is seeking an Assistant Manager to oversee store operations, lead the team, and ensure exceptional customer service. The role is hands-on, front-line, and requires flexibility to work evenings, weekends, and holidays while maintaining a clean, family-friendly atmosphere.

Qualified candidates have 1–2 years of management experience in food service, a positive attitude, and a willingness to develop others.

Qualifications

• 1–2 years of proven management experience in food service or related leadership role.
• Extremely hands-on position requiring front-line work with guests and staff.
• Must be friendly, enthusiastic, and energetic; lead by example in a fast-paced setting.
• Ability to coach and develop team members; reliable transportation required.
• Open availability including late nights, weekends, and some holidays.

Responsibilities

• Oversee daily store operations and ensure clean, well-maintained facilities.
• Lead by example to achieve high customer satisfaction and service quality.
• Provide superb customer service and manage front-of-house activities.
• Coach and develop staff to uphold standards and growth opportunities.

Skills

Leadership

Management experience

Customer service

Coaching

Team motivation

Education

High school diploma

Tools

POS systems

Job description

Assistant Managers at Andy’s oversee all aspects of the store’s operations and ensure that the facility is clean and well‑maintained. The assistant manager leads by example to achieve the highest level of customer satisfaction while providing high quality custard and exceptional service to all customers. Assistant Managers will also strive to maintain a fun, family-like, but professional culture that Andy’s is known for. If you enjoy taking on new challenges, developing others, and providing superb customer service, this position could be ideal for you!

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must have 1-2 years of proven management experience in the food service industry or leadership role in a related industry
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.