Store Manager

Tire Warehouse; Laconia (NH); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team in providing top-notch automotive services. This role involves daily leadership, staff development, and achieving sales goals while ensuring a stellar guest experience. As a pivotal figure in the store, you will manage operations, oversee inventory, and create a positive work environment. If you are customer-focused, possess strong communication skills, and thrive in a fast-paced setting, this is the perfect opportunity for you to make an impact in the automotive service industry.

Qualifications

• Extensive experience in customer-centric roles with a focus on guest satisfaction.
• Strong communication skills for conveying technical issues and writing reports.

Responsibilities

• Lead and develop store staff to deliver exceptional guest experiences.
• Achieve sales goals through effective training and sales strategies.

Skills

Customer Service

Communication Skills

Sales Strategy

Team Leadership

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Job Description

About the Role:

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, the Store Manager is responsible for the day-to-day leadership of the store and its teammates, including selecting, coaching, and developing staff. This role supports Monro’s vision to be America’s leading auto and tire service center, trusted by guests for quality automotive services and tires by promoting products and services effectively.

Responsibilities:

1. Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
2. Achieve sales goals by developing and implementing sales plans, understanding services and products, and staying informed about the automotive industry.
3. Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
4. Support teammates in creating a productive sales environment through training on shop operations and guest services.
5. Provide direction to technicians and assist with services and repairs as needed.
6. Manage staffing by recruiting, hiring, training, scheduling, evaluating, and developing teammates.
7. Control expenses through managing payroll, utilities, store maintenance, supplies, and other costs.
8. Oversee inventory management, including pulling tires and parts, and stocking inventory.
9. Audit courtesy inspections performed by teammates.
10. Maintain the store in excellent condition, ensuring cleanliness and readiness for guests.
11. Schedule guest appointments and assign tasks based on teammate skill levels for efficient service.
12. Meet sales targets by informing guests about products and promotions.
13. Handle guest needs related to sales, service, complaints, and adjustments.
14. Build guest relationships to enhance satisfaction, loyalty, and retention.
15. Assist teammates in communicating repair and service needs to guests.
16. Adhere to company policies, governmental standards, environmental codes, and safety regulations, including OSHA standards.
17. Maintain technical proficiency through completing Monro University training modules.
18. Operate and maintain equipment safely, following manufacturer and company guidelines.
19. Perform other duties as assigned.

Profile Summary:

• Customer-focused with extensive experience in customer-centric environments.
• Excellent communication skills, both verbal and written, capable of conveying technical issues and writing reports.
• Business-minded with a drive to exceed goals.
• Basic math skills for calculating discounts, interest, and percentages.
• Proactive, capable of multitasking in a fast-paced environment.
• Initiative in problem-solving, data collection, and decision-making.
• Ability to mentor, coach, and develop team members.
• Skilled in resolving customer complaints effectively.