Store Manager

Extra Space Storage; Indianapolis (IN); On-site; USD 18,000 - 74,000; Full time

Job summary

A leading self-storage company is seeking a Store Manager to oversee daily operations and ensure high standards at their Indianapolis locations. The role emphasizes customer engagement, sales maximization, and operational excellence within a supportive company culture offering competitive salaries and benefits.

Benefits

Paid Time Off accrued throughout the year.

Generous 401(k) match.

Affordable medical benefit options.

Outstanding company culture.

Competitive starting pay + monthly bonus opportunity.

Qualifications

• 2+ years of customer-facing work experience required.
• Leadership experience preferred.
• Sales experience preferred.

Responsibilities

• Oversee daily operations of self-storage locations.
• Build and maintain strong customer relationships.
• Maximize sales through unit rentals and insurance.

Skills

Customer relationship management

Sales maximization

Site management

Education

High School diploma or GED

College education

Job description

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The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.

• This location is closed on Sundays.
• Day shift only: Office closes at 6pm.
  
  

Benefits We Offer You

• A work/life balance that allows you to work 5 days a week and be off work by 6pm.
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution .
• EXTRA Healthy Wellness Program with rewards towards your medical premium .
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
  
  

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. .
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.
  
  

Your Qualifications

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sale experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required; college education is a plus.
  
  

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
  
  

Find Additional Career Opportunities At Careers.extraspace.com

If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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