Assistant Automotive Store Manager

Tire Barn Warehouse; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Tire Barn Warehouse is seeking an Assistant Automotive Store Manager in Indianapolis, IN. This full-time role involves supporting store management, optimizing service operations, and ensuring exceptional customer experiences. Ideal candidates will possess strong management skills and a dedication to customer service excellence.

Qualifications

• Ability to build guest relationships for maximum satisfaction.
• Experience in a managerial or supervisory role.
• Knowledge of automotive services and sales.

Responsibilities

• Assist in managing operations in the store as Manager on Duty.
• Schedule and optimize technician appointments for effective services.
• Ensure the store meets cleanliness and guest readiness standards.

Skills

Customer Service

Management

Communication

Job description

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Job Description

About The Role:

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs

Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.

Attend to all guest needs in areas of sales, service, complaints, and adjustments.

Build guest relationships to maximize customer satisfaction, loyalty, and retention.

Assist technicians in conveying repair and service needs to guests.

Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.

Provide direction and oversight to other technicians and assist where needed with services/repairs.

Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Perform Store Manager functions as business needs dictate.

Perform other duties as assigned and required by direct supervisor.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing, Retail, and Business Consulting and Services

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