Store Manager

Shiprocket; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A dynamic role at a leading logistics platform, focused on managing store operations and training staff in the retail sector. This position involves providing key performance metrics, liaising between clients and technical teams, and ensuring operational excellence through effective stakeholder management. Candidates should possess strong analytical and problem-solving skills.

Qualifications

• Experience in managing store operations within the retail industry.
• Ability to collect and analyze information effectively.
• Skills in training and developing store staff.

Responsibilities

• Provide performance metrics reports to stores and management.
• Serve as liaison between clients and technical/business teams.
• Design and deliver training programs for staff.

Skills

Problem Solving

Analytical Skills

Retail Industry Knowledge

Stakeholder Management

Job description

Roles and Responsibilities:

• Provide Daily, Weekly and Monthly Performance Metric view to Stores, RM and Leaders
• Act as Liaison between Clients (Stores) and Tech or Business Account Manager to help get issues resolved within SLA
• Have handled store operations and knowledge about retail industry.
• Design & Deliver scheduled and on demand training programs for store staff on product and process knowledge
• Must have the ability to collect and analyze information, problem-solve, and help stores achieve their business KPIs
• Manage new store onboarding along with Tech team.
• Cross Functional Collaboration: Liaising with various functions within the organization to ensure issues and tickets are resolved within SLA
• Account/ Stakeholder Management: Must have the ability to manage various accounts for the assigned region so that customer experience is enhanced, and business is upscaled.