Store Manager

PetPeople; Holland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Monthly bonus potential

Medical, dental, and vision insurance

Company matched retirement savings

Paid time off

Associate discount

Job summary

A leading pet retail supply store in Holland, OH, is seeking a passionate Store Manager to enhance customer relationships and lead a dedicated team. The ideal candidate must have over 2 years of specialty retail management experience, preferably in the pet industry. Responsibilities include driving sales, nurturing team development, and maintaining store operations. This full-time role offers competitive compensation, including monthly bonuses and a comprehensive benefits package, making it an excellent opportunity for pet enthusiasts.

Qualifications

• Minimum 2+ years of experience in specialty retail management, preferably in the pet industry.
• Strong focus on customer service and relationship building.
• Ability to manage a team of 6–8 associates effectively.
• Ability to manage a team of 6–8 people and multi-task in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Drive sales and deliver results through customer education.
• Recruit, develop, and lead a team of pet enthusiasts.
• Manage scheduling, payroll, and store expenses.
• Manages scheduling within budget and payroll/expenses.
• Merchandises effectively and drives sales through education and engagement.
• Enforces company policies and procedures; celebrates successes and supports pet welfare.

Skills

Customer relationship building

Leadership skills

Problem-solving skills

Multi-tasking

Communication skills

Problem solving

Store operations

Merchandising

Scheduling

Payroll

Job description

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

A Successful Store Manager

• Role models the PetPeople Experience through building enduring customer relationships.
• Builds community partnerships.
• Recruits, develops, motivates and leads the team of pet enthusiasts (6–8 associates) in building customer relationships, sales, store operations, merchandising.
• Provides coaching, accountability and continuous training for team development.
• Manages scheduling within a specified budget.
• Manages payroll and store expenses.
• Merchandises effectively.
• Drives sales and delivers results through educating and entertaining customers.
• Enforces all company policies, procedures and directives.
• Celebrates successes and loves to help pets thrive!

You Must Have

• A love of pets and a genuine interest in animal nutrition and welfare.
• A strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm and strong leadership skills.
• Ability to manage all aspects of a team of 6–8 people.
• Must be extremely self‑motivated, hands‑on and results‑oriented; be able to multi‑task and work in a fast‑paced, multiple‑priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• A minimum of 2+ years of experience in specialty retail management (pet industry a plus) required.

We offer a competitive compensation with monthly bonus potential. Benefits package that includes medical, dental, vision, disability and life insurance, company matched retirement savings plan, paid time off, and a great associate discount.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail

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