Assistant Store Manager

PetPeople; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Employee discount

Paid time off

Employee discount

Job summary

A local pet retail supply store is seeking an Assistant Store Manager in Charlotte, NC. The role involves building and maintaining customer relationships, supporting store operations, and training a team of pet enthusiasts. Candidates should have at least 1 year of retail management experience, strong leadership skills, and a passion for animal nutrition and welfare. The position offers a competitive benefits package including medical and dental insurance, retirement savings plan, and an employee discount.

Qualifications

• 1+ years of experience in retail management, preferably in the pet industry.
• Strong focus on building lasting customer relationships.
• Ability to move merchandise up to 50lbs frequently.

Responsibilities

• Model the PetPeople Experience through customer relationships.
• Support store operations to achieve performance objectives.
• Assist in onboarding, training, and motivating a team of associates.
• Updates and completes paperwork, reporting and POS transactions accurately.
• Assists in identifying, interviewing and selecting talent.
• Train, coach and motivate a team of 6–8 associates to build customer relationships and drive store performance.
• Maintains open communication with the Store Manager on all aspects of store operations.
• Ensures compliance with company policies and directives.
• Celebrates successes and loves what you do.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

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At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for our communities. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

Responsibilities

• Role models the PetPeople Experience through building enduring customer relationships.
• Supports all aspects of store operations along with the Store Manager to achieve performance objectives established for the store in areas of customer engagement, driving sales, productivity, presentation, payroll, inventory, etc.
• Seeks out and builds community partnerships with animal welfare groups and related business partners.
• Accurately updates and completes paperwork, reporting and POS transactions.
• Assists in identifying, interviewing and selecting talent.
• Works with Store Manager to onboard, train, coach/develop, manage and motivate a team of pet enthusiasts (6‑8 associates) in building customer relationships, sales, store operations, merchandising.
• Maintains continuous and open communication with the Store Manager on all aspects of the store operations.
• Ensures compliance with all company policies, procedures and directives.
• Celebrates successes.
• Loves what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• A strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm and strong leadership skills to drive results.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Foster an environment of collaboration, responsibility and accountability.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• A minimum of 1 years of experience in retail management (pet industry a plus) required.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company matched retirement savings plan, paid time off, and a great associate discount.