Assistant Store Manager (Full Time)

PetPeople

Aurora (OH)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Company-matched retirement savings plan

Paid time off

Employee discounts

Job summary

A community-focused pet supply store is seeking a passionate Assistant Store Manager to lead customer engagement, support store operations, and foster team development. Ideal candidates should have leadership experience, a love for pets, and the ability to build strong customer relationships. This full-time position offers a competitive compensation and benefits package, including medical and retirement savings plans. Join us in making a positive impact in the lives of pets and their owners!

Qualifications

Minimum of 1 year of experience in retail management, preferably in the pet industry.
Ability to multitask in a fast-paced environment.
Strong leadership skills to drive team performance.

Responsibilities

Role model the customer experience by fostering relationships.
Support store operations alongside the Store Manager.
Build community partnerships with local organizations.
Assist in talent identification and training of new hires.
Ensure compliance with company policies and celebrate team successes.

Skills

Customer service

Leadership

Communication

Problem-solving

Team collaboration

Multi-tasking

Pet industry knowledge

Job description

Assistant Store Manager (Full Time)

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for our communities. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

The Assistant Store Manager is a champion of PetPeople’s Mission to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions. A successful Assistant Store Manager:

Responsibilities

Role models the PetPeople Experience through building enduring customer relationships.
Supports all aspects of store operations along with the Store Manager to achieve performance objectives established for the store in areas of customer engagement, driving sales, productivity, presentation, payroll, inventory, etc.
Seeks out and builds community partnerships with animal welfare groups and related business partners.
Accurately updates and completes paperwork, reporting and POS transactions.
Assists in identifying, interviewing and selecting talent.
Works with Store Manager to onboard, train, coach/develop, manage and motivate a team of pet enthusiasts (6-8 associates) in building customer relationships, sales, store operations, merchandising.
Maintains continuous and open communication with the Store Manager on all aspects of the store operations.
Ensures compliance with all company policies, procedures and directives.
Celebrates successes.
Loves what you do!

Qualifications

A love of pets and a genuine interest in animal nutrition and welfare.
A strong focus on building customer relationships through excellent customer service.
Energy, enthusiasm and strong leadership skills to drive results.
Ability to act with honesty, integrity, fairness and mutual respect.
Foster an environment of collaboration, responsibility and accountability.
Ability to multi‑task and work in a fast‑paced, multiple‑priority environment.
Ability to move merchandise up to 50lbs. frequently.
Communication and problem‑solving skills.
A minimum of 1 year of experience in retail management (pet industry a plus) required.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company‑matched retirement savings plan, paid time off, and a great associate discount.

Seniority level