Assistant Manager - 2nd - 34383

Rack Room Shoes; Morrisville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Morrisville, NC is seeking an Assistant Manager to support the Store Manager in daily operations and drive excellent customer service. You will lead staff, train teams, and step in for the Store Manager as needed to ensure sales, service and operations meet company standards.

The role emphasizes people leadership, merchandising, training, and loss prevention while safeguarding assets and maintaining a safe shopping environment for customers and employees.

Qualifications

• Effective verbal and written communication skills are required.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills and knowledge of store presentation standards.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills are needed for register operations and inventory.
• Knowledge of Corporate and Store Operations policies and procedures.
• Complete understanding of Store Presentation standards.

Responsibilities

• Safety and welfare of employees and customers is primary.
• Create and maintain excellent customer shopping experience and service standards.
• Provide service training and leadership to staff.
• In absence of Store Manager, assume full store operations responsibility.
• Handle POS transactions per policy and procedure (sales, discounts, refunds, loyalty).
• Manage inventory controls including shipping/receiving, pricing changes, markdowns, and inventory counts.
• Oversee floor merchandising, housekeeping, promotions, and signage adherence.
• Ensure payroll compliance including scheduling and attendance.
• Train and develop direct reports while enforcing operational standards.
• Support loss prevention and protection of company assets.
• Develop understanding of day-to-day store operations.

Skills

Communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policies & procedures knowledge

Store presentation standards

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/