Assistant Manager - Lead - 33919

Rack Room Shoes; Fort Mill (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations and lead staff to deliver excellent customer service. The role emphasizes safety, policy compliance, and achievement of sales and service goals.

The Assistant Manager will train associates, supervise POS, and drive inventory, merchandising, and loss prevention efforts while maintaining a high standard of store presentation.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Good interpersonal skills for customer and staff interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear and shoe care.
• Basic math skills for POS and inventory.
• Understanding of store policies and procedures.
• Clear understanding of store presentation standards.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide training and leadership to staff.
• Maintain safe environment for employees and customers.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds and loyalty.
• Support inventory controls, pricing, markdowns, and receiving.
• Lead merchandising, housekeeping, and promotional setup.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policies knowledge

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/