Store Manager

Gardner--white-Furnitur; Detroit (MI); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Gardner--white-Furnitur is seeking a store manager to oversee daily operations, drive sales performance, and deliver an exceptional customer experience in our Detroit showroom. The ideal candidate has 3+ years in retail or furniture management, a bachelor's in business administration or related field, and strong leadership and communication skills.

Proficiency with Microsoft Office, POS systems, and CRM software is required.

Qualifications

• Bachelor's degree in business administration, retail management, marketing, or a related field.
• 3+ years of experience in retail or furniture sales/management.
• Strong organizational and multitasking skills in a fast-paced environment.
• Proficiency in Microsoft Office, POS systems, and CRM software.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work 8–12 hour shifts, including weekends and holidays.

Responsabilités

• Oversees staff and staffing needs for regular hours, and events.
• Confirms daily sales reports and cash receipts; ensures timely deposits and policy adherence.
• Monitor and analyze sales performance, inventory levels, and store metrics.
• Handle customer inquiries, concerns, and complaints professionally and timely.
• Ensure compliance with policies for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements.
• Implement marketing and promotional initiatives to drive store traffic.
• Interviews and assists with training staff for the location.
• Handles discipline and termination of employees as needed.
• Other duties/projects as assigned.

Connaissances

Leadership

Customer service

Sales analytics

Organizational skills

Communication

Formation

Bachelor's degree in business administration/related field

Outils

Microsoft Office

POS systems

CRM software

Description du poste

Description

Summary

We are seeking a highly motivated and experienced Store Manager to join our team. The Store Manager will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. The ideal candidate will have a passion for furniture and home decor, strong leadership skills, and a proven track record of success in retail management.

Job Responsibilities

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Monitor and analyze sales performance, inventory levels, and store metrics to identify opportunities for improvement.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Ensure compliance with company policies, procedures, and standards for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements to monitor store performance and identify areas for improvement.
• Implement marketing and promotional initiatives to drive traffic to the store and increase sales opportunities.
• Interviews, selectively hires and assists with training staff for the retail location.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Other duties/projects as assigned

Supervisory Responsibilities

This position does have supervisory responsibilities including a team of sales ambassadors, sales and support managers, housekeeping, and stock employees.

Work Environment

This job operates in a retail store environment.

Requirements

Physical Demands

The employee will regularly be standing, walking, lifting, bending,

Qualifications needed to perform this position

• Bachelor's degree in business administration, retail management, marketing, or a related field preferred
• 3+ years of experience in sales support, customer service, or administrative roles, preferably in the furniture or retail industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), point-of-sale (POS) systems, and CRM software
• Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving, and the ability to build rapport with customers and colleagues.
• Knowledge of furniture styles, materials, and construction techniques is preferred.
• The ability to work 8-12-hour shifts, open to close on the weekends and holidays.

Position Type/Expected Hours of Work

This is a full-time position, set scheduled based on the needs of the business. Must be willing to work nights, weekends, and holidays as required.