GW Home Store Manager

Gardner White Furniture & Mattress; Detroit (MI); On-site; USD 55,000 - 90,000; Full time

Job summary

Gardner White Furniture & Mattress is seeking a Store Manager to lead store operations, drive sales performance, and ensure an exceptional customer experience. The ideal candidate brings passion for furniture and home decor, strong leadership, and a proven retail management track record.

You will oversee staff, monitor performance, manage budgets, and implement promotions to attract traffic. This full-time role requires weekend and holiday availability and a customer-focused approach to

Qualifications

• Bachelor's degree or equivalent in a relevant field is preferred.
• Minimum 3+ years in sales support, customer service or admin roles in furniture/retail.
• Strong organizational and multitasking abilities; ability to prioritize in a fast-paced environment.
• Proficiency with POS, CRM, and MS Office; excellent communication and problem-solving skills.
• Ability to work 8–12 hour shifts, including weekends and holidays.

Responsibilities

• Oversees staff scheduling for regular hours and special events.
• Reviews daily sales reports and cash receipts; ensures deposits align with policies.
• Monitors sales, inventory, and store metrics to spot improvement opportunities.
• Addresses customer inquiries and resolves issues professionally and promptly.
• Ensures compliance with merchandising, pricing, and customer interaction standards.
• Prepares and analyzes sales reports, budgets, and financial statements.
• Implements marketing and promotional initiatives to boost traffic and sales.
• Interviews and participates in staff recruitment and training.
• Handles disciplinary actions per policy and assists with discipline as needed.
• Other duties as assigned to support store operations.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Multitasking

Sales

Education

Bachelor's degree in business administration, retail management, marketing, or related field

Tools

Microsoft Office Suite

POS systems

CRM software

Job description

We are seeking a highly motivated and experienced Store Manager to join our team. The Store Manager will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. The ideal candidate will have a passion for furniture and home decor, strong leadership skills, and a proven track record of success in retail management.

Job Responsibilities

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Monitor and analyze sales performance, inventory levels, and store metrics to identify opportunities for improvement.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Ensure compliance with company policies, procedures, and standards for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements to monitor store performance and identify areas for improvement.
• Implement marketing and promotional initiatives to drive traffic to the store and increase sales opportunities.
• Interviews, selectively hires and assists with training staff for the retail location.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Other duties/projects as assigned

Supervisory Responsibilities

This position does have supervisory responsibilities including a team of sales ambassadors, sales and support managers, housekeeping, and stock employees.

Work Environment

This job operates in a retail store environment.

Requirements

Summary

We are seeking a highly motivated and experienced Store Manager to join our team. The Store Manager will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. The ideal candidate will have a passion for furniture and home decor, strong leadership skills, and a proven track record of success in retail management.

Job Responsibilities

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Monitor and analyze sales performance, inventory levels, and store metrics to identify opportunities for improvement.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Ensure compliance with company policies, procedures, and standards for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements to monitor store performance and identify areas for improvement.
• Implement marketing and promotional initiatives to drive traffic to the store and increase sales opportunities.
• Interviews, selectively hires and assists with training staff for the retail location.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Other duties/projects as assigned

Supervisory Responsibilities

This position does have supervisory responsibilities including a team of sales ambassadors, sales and support managers, housekeeping, and stock employees.

Work Environment

This job operates in a retail store environment.

Requirements

Physical Demands

The employee will regularly be standing, walking, lifting, bending,

Qualifications needed to perform this position

• Bachelor's degree in business administration, retail management, marketing, or a related field preferred
• 3+ years of experience in sales support, customer service, or administrative roles, preferably in the furniture or retail industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), point-of-sale (POS) systems, and CRM software
• Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving, and the ability to build rapport with customers and colleagues.
• Knowledge of furniture styles, materials, and construction techniques is preferred.
• The ability to work 8-12-hour shifts, open to close on the weekends and holidays.

Position Type/Expected Hours of Work

This is a full-time position, set scheduled based on the needs of the business. Must be willing to work nights, weekends, and holidays as required.