Store Manager

Gardner-White Furniture Inc.; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Gardner-White Furniture Inc. in Detroit seeks a Store Manager to oversee all store operations, drive sales performance, and ensure exceptional customer experience. You will lead a team, manage staffing, and align merchandising with brand standards.

The role requires strong leadership, furniture retail experience, and the ability to analyze performance data, handle escalations, and implement promotions. Nights, weekends, and holidays will be required.

Qualifications

• Bachelor's degree in business administration, retail management, marketing, or related field preferred.
• 3+ years in sales support, customer service, or administrative roles in furniture/retail.
• Strong organizational and multitasking skills in a fast-paced environment.
• Proficiency in Microsoft Office, POS systems, and CRM software.
• Excellent communication and customer-focused problem-solving skills.

Responsibilities

• Oversees staff staffing for regular hours and events.
• Reviews daily sales reports and cash receipts per policy.
• Monitors sales performance, inventory, and store metrics.
• Handles customer inquiries, complaints, and resolutions.
• Ensures compliance with merchandising, pricing, and customer standards.
• Prepares sales budgets and financial statements to track performance.
• Implements marketing and promotions to drive store traffic.
• Interviews and assists with training staff; handles disciplinary actions.
• Other duties as assigned.

Skills

Leadership

Customer service

Sales analytics

Communication

Time management

Education

Bachelor's degree in business administration/retail management

Tools

POS systems

CRM software

Microsoft Office

Job description

Description

Summary

We are seeking a highly motivated and experienced Store Manager to join our team. The Store Manager will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. The ideal candidate will have a passion for furniture and home decor, strong leadership skills, and a proven track record of success in retail management.

Job Responsibilities

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Monitor and analyze sales performance, inventory levels, and store metrics to identify opportunities for improvement.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Ensure compliance with company policies, procedures, and standards for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements to monitor store performance and identify areas for improvement.
• Implement marketing and promotional initiatives to drive traffic to the store and increase sales opportunities.
• Interviews, selectively hires and assists with training staff for the retail location.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Other duties/projects as assigned

Supervisory Responsibilities

This position does have supervisory responsibilities including a team of sales ambassadors, sales and support managers, housekeeping, and stock employees.

Work Environment

This job operates in a retail store environment.

Requirements

Physical Demands

The employee will regularly be standing, walking, lifting, bending,

Qualifications needed to perform this position

• Bachelor's degree in business administration, retail management, marketing, or a related field preferred
• 3+ years of experience in sales support, customer service, or administrative roles, preferably in the furniture or retail industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), point-of-sale (POS) systems, and CRM software
• Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving, and the ability to build rapport with customers and colleagues.
• Knowledge of furniture styles, materials, and construction techniques is preferred.
• The ability to work 8-12-hour shifts, open to close on the weekends and holidays.

Position Type/Expected Hours of Work

This is a full-time position, set scheduled based on the needs of the business. Must be willing to work nights, weekends, and holidays as required.