Store Manager

Stealth Startup; Coral Gables (FL); On-site; USD 90,000 - 100,000; Full time

Job summary

Stealth Startup is seeking a Store Manager for a luxury boutique in Coral Gables, FL. The role focuses on leading daily operations, developing a high-performing sales team, and delivering an elevated client experience for VIP clients.

The position involves CRM-driven clienteling, retention strategies, and maintaining brand standards in a luxury retail setting. The ideal candidate has 5+ years in luxury retail leadership, strong CRM and VIP engagement, and fluent English and Spanish.

Qualifications

• Minimum 5 years of luxury boutique management or high-end sales.
• Proven VIP engagement and CRM management experience.
• Bilingual English and Spanish required.

Responsibilities

• Lead daily store operations and drive sales performance.
• Train and mentor the sales team.
• Build relationships with VIP/high-value clients.
• Manage client database using CRM tools.
• Ensure luxury service standards and brand presentation.
• Monitor KPIs and adjust strategies to optimize performance.
• Manage store budgets and profitability.

Skills

Sales leadership

VIP clienteling

CRM expertise

Team mentorship

Store operations

KPI management

Bilingual EN/ES

Tools

Microsoft Office

Shopify

CRM software

Job description

Compensation: $90,000-$100,000/year + Commission

About the Opportunity

We are seeking an experienced Store Manager to lead a luxury retail boutique in Coral Gables, FL, drive sales performance, and deliver an exceptional client experience. This role will oversee day-to-day store operations, lead and develop the sales team, cultivate strong relationships with VIP clients, and drive client retention through effective CRM and clienteling strategies.

The Store Manager will play a key role in achieving sales objectives, maintaining exceptional service standards, and ensuring the boutique consistently reflects the quality and image expected within a luxury retail environment.

Key Responsibilities

• Lead daily boutique operations, including sales performance, inventory, and overall store execution.
• Achieve store sales objectives by monitoring performance and driving key performance indicators (KPIs).
• Lead, train, mentor, and motivate the sales team to deliver exceptional results and client service.
• Build and maintain strong relationships with VIP and high-value clients through personalized outreach and service.
• Manage and nurture the client database, utilizing CRM tools to strengthen engagement, follow-up, and client retention.
• Ensure every client receives a personalized, high-touch luxury shopping experience.
• Maintain the boutique's presentation and ensure the store consistently reflects established brand standards.
• Monitor sales results and KPIs and adjust strategies as needed to optimize performance.
• Manage store budgets and support overall store profitability.

Qualifications

• Minimum of 5 years of experience managing luxury boutiques or working in high-end sales environments.
• Proven experience with client development, VIP engagement, clienteling, and CRM management.
• Demonstrated ability to lead, inspire, mentor, and develop sales teams.
• Strong understanding of sales KPIs and the ability to adjust strategies based on performance.
• Strong operational, organizational, and client-service skills.
• Proficiency with Microsoft Office, Shopify, and CRM-related tools.
• Ability to thrive in a client-focused, results-driven luxury retail environment.
• Bilingual proficiency in English and Spanish is required.

Ideal Candidate

The ideal candidate is an accomplished luxury retail leader with a strong combination of sales leadership, VIP client development, CRM expertise, team management, and store operations experience.

This individual should be confident driving business results while maintaining an elevated client experience, developing long-term client relationships, and creating a high-performing sales environment.

full-time Store Manager position based in Coral Gables, FL