Store Manager

Optical Outlets; Clearwater (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Optical Outlets is seeking a capable office supervisor to lead day-to-day operations across multiple offices. You will train new hires, ensure compliance with company policies, and manage staffing, scheduling, and patient relations.

The role emphasizes budgeting, billing oversight, and collaboration with district leadership to maintain service quality and drive business performance.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business environment.
• Optical experience preferred.
• Proven track record in leading team performance and understanding optometric processes.
• Ability to recruit, train, coach, and develop staff.
• Strong communication to meet customer expectations and foster relationships.
• Ability to manage priorities with adaptability and risk awareness.
• Remote or hybrid engagement expectations in virtual environments.

Responsibilities

• Train new hires for various positions within Optical Outlets offices.
• Supervise and control office operations in line with policies.
• Maintain products, equipment, and supplies; inform District Manager of trends.
• Manage budgets for payroll, overtime, supplies, and maintenance.
• Handle promotions, displays, and merchandising policies.
• Maintain positive patient/customer relations and follow up on complaints.
• Establish professional relations with doctors (leased, employed, or referring).
• Provide coaching on new products and selling techniques.
• Oversee insurance/billing and reconcile financial reports.
• Coordinate doctor appointment scheduling.
• Notify District Manager of recruiting, training, wage issues.
• Inform of wage increases approval process.
• Report quality or patient flow issues; coordinate security matters.
• Perform tasks assigned by District Manager.

Skills

Leadership

Recruiting

Training

Coaching

Communication

Customer service

Budgeting

Optical industry knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Description

The primary role of this position is to supervise and control the activities and operation of an Optical Outlets office.

Essential Functions

Train new hires for various positions within Optical Outlets offices

Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures

Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems

Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance

Comply with proper promotional, merchandise, and display policies and practices

Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints

Establish professional relations with all doctors, whether they are leasing, employed, or referring

Provide coaching in new product introduction, technical and selling techniques to all office personnel

Supervise and follow up on all insurance and any other required billing for office

Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports

Supervise and coordinate all Doctor appointment scheduling

Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office

Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices

Inform the District Manager of any quality or patient flow problems that exist in assigned offices

Coordinate with the District Manager on security-related matters

Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed

Perform all tasks assigned by District Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Optical experience preferred

Proven track record in leading overall team performance and understanding of optometric business processes and strategic development

Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers