Store Manager

La Familia; Carolina (PR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free health insurance

Competitive wages

Generous bonus potential

401(k) with company match

Generous PTO

Job summary

La Familia Casa de Empeño is hiring a Store Manager to lead a team of 3–10+ associates in a fast-paced retail environment. You will coach and mentor staff, negotiate pawn and sales deals, and ensure exceptional customer service daily.

The ideal candidate will have a high school diploma or GED, 1+ years in a management role, and the ability to pass background checks. Bilingual skills are a plus; validity of driver’s license and auto insurance are required.

Qualifications

• High school diploma or GED is required.
• 1+ years in a management role.
• Able to pass criminal background check and drug test.
• Valid driver’s license and auto insurance required.
• Knowledge of pawn store operations and community outreach is a plus.

Responsibilities

• Lead, coach, and mentor a team of 3–10+ associates.
• Negotiate pawn and sales agreements with customers.
• Recruit, onboard, and train Team Members.
• Schedule staff and manage store operations to meet targets.
• Maintain pricing, markdowns, and store presentation.
• Ensure security, safety, and regulatory compliance.
• Engage with the local community and customers.

Skills

Leadership

Coaching

Mentoring

Negotiation

Customer Service

Time Management

Prioritization

Communication

Interpersonal Skills

Bilingual

Education

High school diploma or GED

Tools

POS systems

Job description

Address: Monte Real Plaza Shopping Center, Carr #3 KM 5.2 Carolina, Puerto Rico 00987Brand: La Familia Casa de EmpeñoWe want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!In this role, you will lead, coach, and mentor a team of 3 to 10+ Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. Together you will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.In addition to a great career, here are some of the other things we offer our Team Members:Free Health Insurance*Competitive WagesGenerous Bonus PotentialGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayStore Discount*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.Our ideal candidate combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to create a superior customer service experience. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.Your specific duties in this role will include:Analyzing reports and profitability statements and providing recommendations and necessary action plansRecruiting, selecting, orienting, and training Team Members while monitoring and appraising their job resultsProviding ongoing coaching and development to assist Team Members in achieving their performance and career aspirationsEnsuring store operational requirements are met by scheduling and assigning Team Members and following up on their work resultsEnsuring pricing and timely markdowns follow guidelinesSecuring merchandise by implementing security systems and measuresMarketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environmentComplying with all legal requirementsMaintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and proceduresJob Requirements:High school diploma or GED1+ years in a management roleAbility to offer and describe various solutions and their benefits to the customerStrategic and tactical management skillsAbility to pass a criminal background check and drug testValid driver’s license and auto insuranceBackground of accountability for meeting targets and metrics in a performance-driven environment, a plusStrong marketing and community outreach abilities, a plusKnowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plusPawn experience, a plusBilingual, a plus