Store Manager

FFI Holdings Puerto Rico Inc; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Competitive Wages

Bonus Potential

Working Hours

401k Match

Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is seeking a Team Member to lead a 3–10+ person sales team in a fast-paced retail environment in Puerto Rico. You will coach and mentor associates, drive customer service excellence, and negotiate pawn and sales transactions that satisfy customers and the business.

The ideal candidate brings 1+ years in a management role, strong leadership and communication skills, and the ability to coach staff toward targets while upholding store standards and compliance with company policies.

Qualifications

• High school diploma or GED required.
• 1+ years in a management role or supervisory position.
• Ability to pass a criminal background check and drug test.
• Strong communication and interpersonal skills.

Responsibilities

• Analyzing reports and profitability statements and providing recommendations and necessary action plans.
• Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results.
• Providing ongoing coaching and development to assist Team Members in achieving performance goals.
• Ensuring store operations meet requirements by scheduling and supervising Team Members.
• Ensuring pricing and timely markdowns follow guidelines.
• Securing merchandise by implementing security systems and measures.
• Marketing and displaying merchandise to meet store standards while ensuring safety.
• Complying with all legal requirements.
• Maintaining operations by coordinating and enforcing policies and procedures.

Skills

Leadership

Coaching

Negotiation

Customer service

Education

High school diploma or GED

Job description

Address: Monte Real Plaza Shopping Center, Carr #3 KM 5.2 Carolina, Puerto Rico 00987

Brand: La Familia Casa de Empeño

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

In this role, you will lead, coach, and mentor a team of 3 to 10+ Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. Together you will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.

Benefits

• Free Health Insurance*
• Competitive Wages
• Generous Bonus Potential
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Our ideal candidate combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to create a superior customer service experience. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

Responsibilities

• Analyzing reports and profitability statements and providing recommendations and necessary action plans
• Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results
• Providing ongoing coaching and development to assist Team Members in achieving their performance and career aspirations
• Ensuring store operational requirements are met by scheduling and assigning Team Members and following up on their work results
• Ensuring pricing and timely markdowns follow guidelines
• Securing merchandise by implementing security systems and measures
• Marketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environment
• Complying with all legal requirements
• Maintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures

Job Requirements

• High school diploma or GED
• 1+ years in a management role
• Ability to offer and describe various solutions and their benefits to the customer
• Strategic and tactical management skills
• Ability to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Strong marketing and community outreach abilities, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.