Store Manager

EZCORP, Inc.; Calumet City (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Generous Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. through its EZPawn brand seeks a store leader in Calumet City, IL to guide a team of 3 to 10+ sales associates. You will coach, mentor, and coach performance while delivering exceptional customer service and building lasting relationships with customers.

The role emphasizes negotiating pawn and sales transactions, meeting targets, and driving store profitability in a busy retail environment. Excellent leadership and organizational skills are required.

Qualifications

• Experience leading a team and driving performance in a retail environment.
• Strong coaching, mentoring and people-development capabilities.
• Ability to negotiate agreements and deliver customer-focused solutions.
• Comfort in a fast-paced, target-driven setting.

Responsibilities

• Lead, coach, and mentor a team of 3 to 10+ sales associates.
• Provide outstanding customer service and build ongoing customer relationships.
• Negotiate pawn and sales agreements with customers.
• Analyze reports and results to drive profitability and action plans.
• Recruit, train, and appraise team members and monitor performance.
• Schedule, assign work, and ensure store standards and safety.

Skills

Leadership

Coaching

Negotiation

Customer service

Education

High school diploma or GED

Job description

Address: 1720 Sibley Blvd. Calumet City, Illinois 60409

Brand: EZPawn

Pay range is based on experience from $48,000 to $62,000

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

In this role, you will lead, coach, and mentor a team of 3 to 10+ Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. Together you will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance*
• Competitive Wages
• Generous Bonus Potential
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Our ideal candidate combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to create a superior customer service experience. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

Your specific duties in this role will include:

• Analyzing reports and profitability statements and providing recommendations and necessary action plans
• Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results
• Providing ongoing coaching and development to assist Team Members in achieving their performance and career aspirations
• Ensuring store operational requirements are met by scheduling and assigning Team Members and following up on their work results
• Ensuring pricing and timely markdowns follow guidelines
• Securing merchandise by implementing security systems and measures
• Marketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environment
• Complying with all legal requirements
• Maintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures

Job Requirements:

• High school diploma or GED
• 1+ years in a management role
• Ability to offer and describe various solutions and their benefits to the customer
• Strategic and tactical management skills
• Ability to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Strong marketing and community outreach abilities, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus