Shift Manager

3M HEALTHCARE; Dallas (TX); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) with company match

Paid time off

Store discount

Great working hours

Job summary

EZCORP is seeking a Retail Shift Manager (Lead Pawnbroker) to lead team members in a fast-paced pawn shop environment. You will process loans, negotiate terms, and drive sales while coaching staff to deliver exceptional customer service in the EZPAWN brand family.

The role offers paid training, leadership development, and opportunities to advance to Store Manager roles. Prior supervisory experience and strong communication skills are valued.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisory, key holder, or team/shift lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers, promoting sales and deals for pawn items while leading and coaching Team Members.
• As Shift Manager, provide a friendly, courteous, and respectful environment and ensure opening/closing store procedures and compliance.

Skills

Leadership

Negotiation

Customer service

Communication

Time management

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

Address: 2112 Singleton Blvd Dallas, Texas 75212Brand: EZPawn

Pay range is based on experience from $17.00 per hour to $18.00 per hour.

We want you to join us for a career – not a job.

At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the programEnhance your leadership skills through our structured leadership training programsFollow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Responsibilities

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

Duties

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

Additional Requirements

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.