Store Manager

Monro Inc.; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in delivering exceptional customer service in an automotive shop environment. This role emphasizes the importance of developing sales and technical teammates, achieving sales goals, and maintaining a productive work atmosphere. The ideal candidate will have a strong customer-focused mindset, excellent communication skills, and the ability to motivate a team. With opportunities for career growth and on-the-job training, this position offers a chance to make a significant impact in a fast-paced environment while enjoying competitive benefits.

Benefits

Health Insurance

401K with Company Match

Paid Vacation and Holidays

Employee Discounts

Qualifications

• 2-4 years of leadership experience in retail or sales.
• Proven ability to manage financial results and control costs.

Responsibilities

• Develop sales and technical teammates for a 5-star Guest experience.
• Achieve sales goals through effective planning and product knowledge.
• Manage store staffing and control expenses effectively.

Skills

Customer-focused mindset

Excellent communication skills

Business-oriented

Basic algebra skills

Proactive multitasking

Problem identification and solution

Effective mentoring and coaching

Education

High School Diploma or equivalent

Job description

Store Manager Job Description

The Store Manager is responsible for providing daily leadership to the store and its teammates. This role supports Monro's vision of becoming a leader in automotive and tire centers, trusted for quality maintenance and repairs.

Essential Functions :

1. Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
2. Achieve sales goals by developing and implementing sales plans, and maintaining thorough knowledge of services, products, and the automotive industry.
3. Introduce tire and service products to guests to maximize sales, guest satisfaction, and loyalty.
4. Support teammates in establishing a productive sales environment through training and development of shop operations and guest services.
5. Manage store staffing by recruiting, hiring, training, scheduling, evaluating, and developing teammates.
6. Control expenses by managing payroll, utilities, store maintenance, supplies, and other controllable costs.
7. Perform other duties as assigned.

Management Responsibility :

The Store Manager provides daily leadership to all store positions, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager, operating under the direction of the District Manager.

Qualifications :

High School Diploma or equivalent. 2-4 years of leadership experience in retail or sales. Proven ability to manage financial results and control costs. Ability to motivate and influence a team to achieve goals.

Knowledge & Skills :

• Customer-focused mindset with experience in customer-centric environments.
• Excellent communication skills, both verbal and written.
• Business-oriented with a drive to exceed goals.
• Basic algebra skills for calculating discounts, interest, and percentages.
• Proactive, with proficiency in multitasking in a fast-paced environment.
• Ability to identify problems, gather data, and develop practical solutions.
• Effective mentoring, coaching, and team development skills.

Work Environment & Physical Requirements :

Work occurs in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Must have a valid driver’s license and a satisfactory Motor Vehicle Report. Flexibility to work various hours, including evenings, weekends, and holidays. Capable of lifting up to 50 lbs. and standing or walking for long periods. Ability to reach overhead and below the knees, including squatting, bending, and twisting.

Additional Benefits :

• Health Insurance
• 401K with Company Match
• Paid Vacation and Holidays
• Employee Discounts

Growth Opportunities :

Monro supports career growth through coursework, leadership demonstrations, and open opportunities. Employees receive on-the-job training, certifications, and access to Monro University to advance their careers.

Monro, Inc. is an equal opportunity employer, providing all applicants with equal employment opportunities regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.