Coffee Shop Manager - Starbucks

Aramark; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Coffee Shop Manager to lead specialty coffee dining at a renowned children's hospital. This role involves overseeing operations, managing a team, and ensuring exceptional customer service. You'll develop and execute dining solutions while maintaining safety standards and financial targets. Join a company that values service and empowers employees to grow their skills, making a positive impact on the community. If you're passionate about the food service industry and thrive in a fast-paced environment, this position is an exciting opportunity to advance your career.

Qualifications

• 1+ years of experience in retail food service management, preferably within Starbucks.
• Strong customer service and computer skills are essential.

Responsibilities

• Oversee specialty coffee dining and assist with retail operations.
• Ensure safety and sanitation standards are met in all operations.

Skills

Retail Food Service Management

Customer Service

Marketing

Cash Handling

Computer Skills

Education

Bachelor's degree or equivalent experience

Job description

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Aramark Healthcare+ is seeking candidates for a Coffee Shop Manager - Starbucks position to oversee specialty coffee dining and assist with other retail operations at Boston Children's Hospital, located in Boston, MA. This is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.

Job Responsibilities

Leverages Aramark's coaching model to engage and develop team members to their fullest potential.

Ensures individual and team performance meets objectives and client expectations.

Ensures safety and sanitation standards in all operations.

Maintains effective client and customer rapport for mutually beneficial business relationships.

Identifies client needs and communicates operational progress.

Ensures the completion and maintenance of profit and loss statements.

Delivers client and company financial targets.

Adopts all Aramark processes and systems, understands performance metrics, data, order and inventory trends; educates teams on key levers to improve margins.

Creates value through efficient operations, appropriate cost controls, and profit management.

Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.

Ensures entire team is trained and able to execute.

Supervises team regarding production, quality, and control.

Maintains a safe and healthy environment for clients, customers, and employees.

Primarily responsible for food service at an assigned retail food location.

Assists the manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing, and serving of food & related products, as well as menu planning & development.

Ensures that requirements for appropriate sanitation and safety levels in respective areas are met.

Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews, and initiating pay increases.

Assists in location forecasting and accounting.

Conducts periodic inventory; performs other functions such as maintaining records to comply with ARAMARK, government, and accrediting agency standards.

Coordinates activities with other internal departments.

Interfaces with vendors and key service users within the client organization.

Manages Front of House (National Brands: Dunkin Donuts and Subway) dining operations.

Develops and implements retail service plans to improve service, quality, and profitability of service areas.

Maintains effective working relationships with other departments to provide a unified retail experience for customers.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree or equivalent experience
• 1+ years of Retail Food Service Management experience required; preferably within a Starbucks location
• Experience with marketing, merchandising, and cash handling required
• Strong customer service and computer skills required
• Ability to work a flexible schedule including evenings and weekends as needed
• Note: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.

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About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by law.

About Aramark

The people of Aramark proudly serve millions of guests daily through food and facilities in 15 countries. We aim to develop your talents, fuel your passions, and empower your growth. Learn more at our careers page or connect with us on social media.