Store Manager

Gorjana; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Life

Generous employee discount

401K and matching

Paid Vacation and sick time

Job summary

Gorjana is seeking a Store Manager for our Seaport location in Boston, MA to drive store performance, coach the team, and uphold visual standards while delivering a premier customer experience. You will lead daily operations and ensure excellent service in a fast-paced retail setting.

You will recruit, onboard and develop talent, manage inventory and scheduling, and embody the brand while achieving KPI targets and supporting sales growth.

Qualifications

• At least one year of experience in a retail leadership position.
• Strong communication and interpersonal skills.
• Ability to recruit, onboard and develop talent.

Responsibilities

• Drive store performance and KPIs.
• Educate customers on Gorjana history and products; act as brand ambassador.
• Lead by example in customer service and store presentation.
• Schedule team members to meet business needs and budget.
• Maintain inventory accuracy and shop SOPs.
• Open and close store operations.
• Recruit and develop internal and external talent.
• Communicate new initiatives and goals effectively.

Skills

Retail leadership

Talent development

Customer service

Communication

Brand ambassador

Job description

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. This position is based at our Seaport location in Boston, MA.

Your Day to Day May Include:

• Responsible for overall store performance and KPI’s
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Proven track record in recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback
• You are passionate about the gorjana brand
• At least one year experience in a retail leadership position
• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
• Ability to work full time hours, with open availability
• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period applies)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills
• Salary range starts from $75,000 - $85,000
• Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.