Store Manager (12 South)

gorjana; Nashville (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Employee discount

Product perks

Maternity benefits

Disability benefits

401K matching

Paid vacation

Sick time

Career growth opportunities

Job summary

gorjana is seeking a Store Manager for our 12 South Nashville location to drive store performance, lead a dynamic team, and deliver an outstanding customer experience.

You will own KPIs, talent development, and visual standards while coaching through change and building clienteling. Competitive compensation and a comprehensive benefits package are included.

Qualifications

• At least one year experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to stand and/or walk for at least 6 hours per shift.
• Flexibility to work nights, weekends, and holiday shifts.

Responsibilities

• Responsible for overall store performance and KPI's.
• Serve as brand ambassador and educate customers on brand history and product.
• Create actionable plans to maintain or improve performance.
• Build new and repeat business through clienteling.
• Lead training and development of team members.
• Recruiting, onboarding, and developing internal and external talent.
• Communicate new initiatives and goals clearly and timely.
• Provide exceptional customer service and maintain brand visuals.
• Execute daily store operations and manage scheduling per budget.
• Manage store inventory with detail and SOP adherence.

Skills

Retail leadership

Customer service

Talent development

Job description

About The Role

As the Store Manager, you are responsible for the store's overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand.

This role is four our 12 South location.

Responsibilities

• Responsible for overall store performance and KPI's


• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole


• Experienced in creating effective action plans to maintain or improve performance


• Knowledgeable in how to build new and repeat business through customer clienteling


• Training + Development


• Proven track record in recruiting, onboarding, and developing both internal and external talent


• Effective in your communication style, and your messaging energizes and encourages others to want to work together


• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust


• Capable of clearly communicating new initiatives and goals in a timely and effective manner


• Customer Service


• Passionate about providing the best customer experience to purchasing and non-purchasing customers


• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation


• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience


• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented


• Capable of leading execution of brand visual standards and updates


• Operations:


• Capable of executing daily store operations in a timely and efficient manner


• Experienced in scheduling team members to the needs of the business and budget


• Experienced in managing store inventory with a high level of detail and organization per SOPs


• Willing and capable of leading opening / closing duties

Sales Leadership

• Responsible for overall store performance and KPI's


• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole


• Experienced in creating effective action plans to maintain or improve performance


• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Proven track record in recruiting, onboarding, and developing both internal and external talent


• Effective in your communication style, and your messaging energizes and encourages others to want to work together


• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust


• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers


• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation


• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience


• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented


• Capable of leading execution of brand visual standards and updates

Operations

• Capable of executing daily store operations in a timely and efficient manner


• Experienced in scheduling team members to the needs of the business and budget


• Experienced in managing store inventory with a high level of detail and organization per SOPs


• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change


• You are organized and have excellent time management skills


• You have an eye for spotting and recruiting talent


• You are motivated and results driven


• You are coachable and receive feedback


• You are passionate about the gorjana brand

Minimum requirements

• At least one year experience in a retail leadership position


• Must be over the age of 18


• Ability to lift or move at least 50 lbs


• Ability to bend, squat, twist and reach


• Ability to stand and/or walk for at least 6 hours per shift


• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts


• Ability to work full time hours, with open availability

Compensation

• Salary range $75,000- $85,000 (range may vary based on experience)


• Commission and bonus opportunities


• Employer Sponsored Medical, Vision, Dental and Life Insurance Benefits for employee + family

Additional Perks & Benefits

• Generous employee discount and product perks program


• Maternity & Disability Benefits


• 401K and matching program* (waiting period applies)


• Paid Vacation and sick time


• Opportunities to grow with the brand and develop your skills

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.