Assistant Store Manager (Somerset)

gorjana; Troy (MI); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Employee discount

401K matching

Paid time off

Job summary

gorjana is seeking an Assistant Store Manager to help drive store performance, lead a team, and deliver exceptional customer experiences. You will champion brand standards, train associates, and execute store initiatives daily.

The role emphasizes coaching, collaboration, and a passion for the gorjana brand, with responsibilities spanning staffing, operations, and customer engagement.

Qualifications

• Experience leading retail teams and driving KPI performance.
• Strong customer service mindset with passion for brand storytelling.
• Ability to train and mentor staff, and implement action plans.

Responsibilities

• Support store performance and KPIs.
• Act as brand ambassador with product knowledge and brand history.
• Create and execute plans to improve performance.
• Build new and repeat business through clienteling.

Skills

Retail leadership

Customer service

Team coaching

Talent recruitment

Operations management

Brand ambassador

Job description

As the Assistant Store Manager, you are responsible for contributing to the store’s performance including talent initiatives, operational execution, visual standards, and customer experience.

Ideal candidates are individuals who are motivated, adaptable to change, coachable, and have a passion for our brand.

Your Day to Day May Include:

• Support overall store performance and KPI’s
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Support recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback
• You are passionate about the gorjana brand
• At least one year experience in a retail leadership position
• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
• Ability to work full time hours, with open availability
• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period applies)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills
• Hourly wage starts from $24 - $27 per hour
• Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.