Store Manager

Michael Kors; Beverly Hills (CA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Cross-Brand Discount

Clothing allotment

Competitive paid time off

Internal mobility across Capri Brands

Exclusive Employee Sales

401k Match

Job summary

Michael Kors in Beverly Hills is seeking a Collection Store Manager to lead a boutique team focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

You will recruit, hire, mentor, and develop the boutique team, partner with Marketing and CRM to drive clienteling and sales, and ensure brand standards across the store.

Qualifications

• 2+ years of luxury Store Manager experience.
• Strong leadership and client service focus.
• Ability to mentor and develop a high-performing team.

Responsibilities

• Create, lead, and execute the boutique client experience strategy.
• Recruit, hire and mentor the boutique team to elevate service quality.
• Collaborate with Marketing/CRM to drive clienteling and sales growth.
• Ensure brand standards and support strategic planning and execution.

Skills

Leadership

Clienteling

Team leadership

Job description

Our leaders at Michael Kors are stylish, fashion-forward, driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Collection Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

WHAT YOU’LL DO:

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
• Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
• Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence.
• In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
• With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration.
• Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.

YOU’LL NEED TO HAVE:

• 2+ years of relevant luxury Store Manager experience as a proven leader

WE’D LOVE TO SEE:

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with the ability to engage; a true brand ambassador
• Customer service obsessed; ability to sell with a passion for styling and love for fashion
• Strong in performance management and team development
• Technologically savvy individual with an entrepreneurial spirit

THE BENEFITS

• Cross-Brand Discount
• Clothing allotment
• Competitive paid time off
• Internal mobility across Capri Brands (Michael Kors & Jimmy Choo)
• Exclusive Employee Sales
• 401k Match

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].