Store Manager

Heyday Skincare - Michigan; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading skincare company is seeking a Store Manager to lead a dynamic team in delivering exceptional client experiences. The role involves team development, financial management, and collaboration with marketing for client retention. Ideal candidates will have strong leadership skills and experience in the health & wellness or retail sectors.

Benefits

Employee discounts

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Training & development

Product, Membership, and Package Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Qualifications

• Experience managing a P&L and exceeding financial performance targets.
• Proven track record of managing and collaborating with hourly workers.
• Some background in beauty or spa services is an advantage.

Responsibilities

• Cultivate and nurture a team of over 25.
• Deliver high-level service and hospitality to clients.
• Collaborate with the Marketing team for client acquisition strategies.

Skills

Team Leadership

Client Service

Financial Management

Attention to Detail

Communication

Tools

Excel

Google Sheets

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance
• Competitive salary
• Training & development

Additional Benefits:

• Product, Membership, and Package Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Medical Benefits for full-time employees
• Paid Time Off for full-time employees

About Heyday:

At Heyday, we are revolutionizing the skincare industry, helping individuals discover their healthiest skin. We offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.

About the Role:

As the Store Manager, you will lead a dynamic team to ensure the success of our shop. Your role involves creating an environment poised for success. You empower every team member with the tools, knowledge, and confidence needed to deliver an exceptional Heyday experience to clients who walk through your doors.

Responsibilities:

• Cultivate and nurture a team of over 25, fostering a culture of responsibility and achievement.
• Deliver high-level service and hospitality to clients, both internal and external.
• Recruit, onboard, develop, and train employees.
• Collaborate with leadership to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events.
• Supervise and execute timely and accurate Payroll submissions.
• Inventory management while implementing comprehensive loss prevention measures.
• Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.

The ideal candidate:

• Experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
• A profound respect for and comprehension of the factors driving client experiences and hospitality.
• A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
• Acute attention to detail and a passion for adhering to standard operating procedures.
• Some background in beauty or spa services is an advantage.
• Fundamental knowledge of employment law, policies, processes, and programs.
• Proficiency in computer skills, including Excel/Google Sheets.
• Flexibility to travel overnight and/or between Heyday locations.
• Availability to work weekends, opening shifts, and closing shifts.

Our Commitment:

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability, or genetic information. We respect the laws enforced by the EEOC and are dedicated to fostering diversity across our company.

Our Achievements:

We've been honored as "Best Facial" by New York Magazine, with over 500,000 facials performed and a wealth of skincare insights collected along the way. Our name, Heyday, signifies that prime period of life when you're at your best, and we believe every day should be your Heyday - starting with your skin.