Store Leadership Specialist Elevating Guest Experience & Growth

Newell Brands; Holyoke (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Newell Brands is seeking a Store Manager in Holyoke, MA to support the Store Manager in executing roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.

The position requires high school completion or GED, 2+ years in retail management, strong leadership and communication, proficiency with retail software and Microsoft Office, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Retail management experience (2+ years preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail software and Microsoft Office.
• Strong analytical skills and problem-solving abilities.
• Must be able to work in fragrance-filled environment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Assist in building a high-performing team that represents our Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
• Support the recruitment, hiring, development, inspiration, and retention of top talent.
• Help meet and maintain staffing goals, including seasonal staffing within hiring timelines.
• Ensure effective onboarding and ongoing development of team members.
• Recognize and address positive and negative HR-related situations through performance management.
• Motivate, inspire, and retain top talent and help establish succession plans.
• Provide coaching and foster a positive work environment.
• Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.
• Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.
• Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role.
• Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
• Build lasting customer relationships to enhance loyalty.
• Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.
• Assist in analyzing the business, creating clear action plans; identify root causes and drive results.
• Ensure clear, effective team communication that creates understanding and alignment.
• Help create effective schedules to ensure proper sales floor coverage, maximize sales, and meet payroll targets.
• Support inventory management activities and control expenses.
• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
• Consistently achieve KPI goals through strategic planning, execution, and continuous performance improvement.

Skills

Retail management

Leadership

Communication

Microsoft Office

Analytical skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Newell Brands is seeking a Store Manager in Holyoke, MA to support the Store Manager in executing roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.

The position requires high school completion or GED, 2+ years in retail management, strong leadership and communication, proficiency with retail software and Microsoft Office, and the ability to work flexible hours including weekends and holidays.