Store Leadership Mentor: Elevate Client Experience

Sephora; Bethesda (MD); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Health insurance

401k with 4% match

Paid time off

Employee discounts (30%)

Free product program

Job summary

Sephora in Bethesda, MD is seeking an Assistant Store Manager to be the heartbeat of the store, guiding operations, elevating client experiences, and driving sales in a fast-paced beauty environment.

You will coach and develop a diverse team, recruit top talent, and maintain Sephora’s standards while leading a visually inspiring, compliant store on-site at 7271 Woodmont Ave. This role requires evenings, weekends, and holidays.

Qualifications

• Assistant Store Management experience in fast-paced, high-volume stores.
• Strong leadership, business acumen and team development.
• Excellent communication and interpersonal skills.
• Passion for coaching, feedback, and employee growth.
• Client-centric mindset focused on service and growth.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

Skills

Store leadership

Team development

Customer service

Communication

Coaching

Business acumen

Job description

Sephora in Bethesda, MD is seeking an Assistant Store Manager to be the heartbeat of the store, guiding operations, elevating client experiences, and driving sales in a fast-paced beauty environment.

You will coach and develop a diverse team, recruit top talent, and maintain Sephora’s standards while leading a visually inspiring, compliant store on-site at 7271 Woodmont Ave. This role requires evenings, weekends, and holidays.