Store Leadership & Guest Experience Lead

Lids; Aurora (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities

Team-oriented environment

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager to lead a high-traffic retail team and deliver exceptional customer service. You will help execute selling strategies, supervise associates, and maintain store standards across operations.

You will be responsible for scheduling, training, and supporting the Store Manager to meet sales targets while upholding the company’s brand and policies. This role requires hands-on leadership and a commitment to a positive, inclusive store environment.

Qualifications

• Experience leading a retail team and driving KPIs.
• Strong customer service and communication skills.
• Ability to train and develop staff and manage schedules.

Responsibilities

• Act as manager on duty and supervise staff in manager's absence.
• Lead sales strategies to meet KPIs and deliver superior service.
• Manage scheduling, training, and disciplinary actions.
• Maintain store standards and visual merchandising.
• Ensure accurate cash handling and inventory control.

Skills

Leadership

Customer service

Sales

Staff scheduling

Tools

POS systems

Job description

Lids is seeking an Assistant Store Manager to lead a high-traffic retail team and deliver exceptional customer service. You will help execute selling strategies, supervise associates, and maintain store standards across operations.

You will be responsible for scheduling, training, and supporting the Store Manager to meet sales targets while upholding the company’s brand and policies. This role requires hands-on leadership and a commitment to a positive, inclusive store environment.