Store Leadership Coach: Customer Experience & Ops

Walmart; Indianapolis (IN); On-site; USD 65,000 - 100,000; Full time

Job summary

Walmart in Indianapolis is seeking a leadership-focused role to drive store performance and customer service excellence. The role emphasizes developing teams, teaching, feedback, and utilizing data to optimize operations and sales.

A strong background in retail supervision and customer-first mentality is required. Responsibilities include managing budgets, staff development, adherence to policies, and contributing to a culture of belonging.

Qualifications

• 2 years’ college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Responsibilities

• Leads and develops teams by teaching, training and actively listening to associates.
• Models exceptional customer service and ensures issues are resolved.
• Drives store financial performance by reviewing budgets, forecasts and controlling expenses.
• Provides supervision and development opportunities for hourly associates.

Skills

Supervisory experience

Customer service

Retail operations

Communication

Education

Bachelor of Science in Business Management & Leadership

Live Better U program participation

Job description

Walmart in Indianapolis is seeking a leadership-focused role to drive store performance and customer service excellence. The role emphasizes developing teams, teaching, feedback, and utilizing data to optimize operations and sales.

A strong background in retail supervision and customer-first mentality is required. Responsibilities include managing budgets, staff development, adherence to policies, and contributing to a culture of belonging.