Store Leadership Associate Manager

J.Crew Factory; Austin (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Up to 60% discount on branded products

Competitive PTO and holidays

401(k) with company matching

Job summary

J.Crew Factory in Austin, TX is hiring an Associate Manager to lead a store team and drive profitability through exceptional customer service and brand advocacy. You will coach staff, partner with the Store Director, and oversee operations, HR, and merchandising as needed to ensure the store meets goals and delivers a premier shopping experience.

The role requires 3+ years of retail management, strong teamwork, and the ability to adapt to schedule demands including nights and holidays.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Job description

J.Crew Factory in Austin, TX is hiring an Associate Manager to lead a store team and drive profitability through exceptional customer service and brand advocacy. You will coach staff, partner with the Store Director, and oversee operations, HR, and merchandising as needed to ensure the store meets goals and delivers a premier shopping experience.

The role requires 3+ years of retail management, strong teamwork, and the ability to adapt to schedule demands including nights and holidays.